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About the Role
Join the GPT Technology team as the IT Services Consultant, delivering exceptional customer service to staff. You will provide seamless technology support for end-user devices and corporate office equipment, acting as the first point of contact for employees seeking assistance via phone or email. This role involves resolving routine inquiries, handling advanced problem management, and providing hands-on support to ensure smooth technology operations.
Responsibilities
- Providing 1st and 2nd level technology support for GPT staff, contractors and third party providers across multiple physical locations.
- Managing and triaging multiple incoming priorities effectively by understanding clients’ needs and meeting service level requirements.
- Applying in-depth knowledge of desktop and laptop internal/external components and lifecycle.
- Completion of appropriate service checks to ensure smooth operation of services.
- Following IT policies and procedures.
- Working closely with outsource providers in the delivery of support services.
- Helping the broader operations team to support and maintain GPT corporate software and infrastructure.
- Working with Program Delivery team to assist in delivery of project tasks as required.
- Complete regular visits to GPT sites and actively engage with GPT Staff.
- Seeking to understand GPT staff needs by keeping up to date with developments within and outside the GPT Group.
- Keeping up to date on current technologies and industry trends.
- Assisting in the maintenance of documentation, including procedures, processes, testing and asset registers.
Requirements
- Exceptional customer facing and service skills
- 3+ Years’ experience in Desktop Support / Technical customer support positions
- Comprehensive knowledge of Microsoft Operating Systems, Platforms and Applications (Windows 10, Office Suite of Products, Office 365, Microsoft Teams, Active Directory, Azure Active Directory, Exchange, SharePoint, Microsoft Endpoint Manager)
- ITIL Foundation Certificate or equivalent
- Detailed knowledge of Teams and Meeting Room Technologies
- Knowledge and experience working with VDI is desirable
- Experience with Cherwell Service Management tools is desirable
- Experience with Microsoft SCCM, Endpoint Manager and PowerShell is desirable
- Knowledge and experience with network infrastructure is desirable
Skills
- Desktop Support
- Technical customer support
- Microsoft Operating Systems
- Windows 10
- Office Suite of Products
- Office 365
- Microsoft Teams
- Active Directory
- Azure Active Directory
- Exchange
- SharePoint
- Microsoft Endpoint Manager
- Teams and Meeting Room Technologies
- VDI
- Cherwell Service Management tools
- Microsoft SCCM
- Microsoft Endpoint Manager
- PowerShell
- Network infrastructure
Location
- Sydney
- Melbourne
Work Type
- Hybrid working
Experience Level
- 3+ Years’ experience
Education Level
- ITIL Foundation Certificate or equivalent
Benefits
- Hybrid working
- Generous leave options
- Market-leading parental leave benefits including 22 weeks paid leave for either carer
- Childcare allowance once you return to work
- Diverse and challenging career opportunities
- Dedicated Learning & Development Team
- Comprehensive Wellbeing programs
- Market-leading policies and support tailored to diverse needs
- Recognition by peers through nomination awards
- Generous Employee Referral
About the Company
- We shape leading experiences across office, retail, logistics and student accommodation.
- We’re one of Australia’s largest property groups, managing $38.9 billion worth of assets across the country.
- Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good.
- Every day, our people are driving positive impact for people, place and planet.
- They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.
- This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.
Equal Opportunity
- GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds.
- We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.