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About the Role

The Global Consumption & Delivery Acceleration team is seeking a FastTrack Migration SME to assist customers in accelerating their Microsoft 365 migration and modernization efforts. This role involves partnering with customers and stakeholders to assess migration needs, develop strategies, and ensure successful onboarding for organizations transitioning to Microsoft 365 services.

Responsibilities

• Lead customers through complex migration and modernization journeys from various platforms to Microsoft 365 services.
• Deliver strategic migration guidance by assessing customer requirements, designing migration approaches, and enabling successful adoption.
• Drive customer success by developing scalable migration plans, optimizing migration velocity, and accelerating time-to-value.
• Serve as a trusted advisor and primary point of coordination between customers, delivery teams, partners, and field stakeholders.
• Provide proactive communication, reporting, and risk management to keep stakeholders aligned.
• Recommend and implement migration best practices, pilot strategies, and data movement optimization techniques.
• Collaborate with FastTrack Engineering, Product Groups, and field teams as a Migration Subject Matter Expert.
• Partner with stakeholders to shape migration roadmaps and influence product improvements.
• Facilitate the design and execution of migration initiatives by combining technical expertise, customer insights, and business requirements.
• Develop reusable migration methodologies, best practices, playbooks, and technical artifacts.
• Act as a customer advocate by bringing field insights and migration trends into engineering discussions.

Requirements

• Technical professionals who enjoy solving complex customer challenges across multiple technologies.
• Individuals who demonstrate curiosity, adaptability, and a growth mindset.
• Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies.
• Strong collaboration skills with the ability to influence across diverse stakeholders.
• Effective communication skills capable of translating technical concepts into customer business value.
• Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
• Customer Success, consulting, technical account management, onboarding, deployment, or support experience.
• Experience working with enterprise customers and complex technical environments.
• Knowledge of Microsoft cloud technologies, security, endpoint management, productivity platforms, application development, or AI solutions.
• Proven ability to manage multiple priorities and stakeholders simultaneously.
• Strong communication, program management, and relationship-building skills.
• Demonstrated ability to adapt quickly to evolving technologies and business priorities.

Skills

• Microsoft 365
• Exchange Online
• OneDrive for Business
• SharePoint Online
• Cloud Technologies
• AI
• Security
• Endpoint Management
• Copilot
• Agents
• Identity
• Data Security
• Technical Consulting
• Program Management
• Relationship Management
• Customer Success Management

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• 4+ years of technical consulting, IT administration, support, project management, customer success management, IT customer-facing experience
• 8+ years of technical consulting, IT administration, technical program/product management, support, project management, customer success management, IT customer-facing experience
• 3+ years experience with managing projects in relevant technologies
• 4+ years of project management experience
• 2+ years of relationship management or customer success experience
• 3+ years of IT related customer-facing experience

Education Level

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field

About the Company

• Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
• As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
• Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• You will join a global team at the forefront of Microsoft's AI transformation journey.
• As part of the Global Consumption & Delivery Acceleration organization, you'll help customers move from technology adoption to measurable business value while influencing the future of Microsoft products and services.
• You’ll work across some of Microsoft's most strategic growth areas, helping create a world where customers deploy faster, innovate more confidently, and realize the full potential of AI.
• Mission: Accelerate customer adoption and consumption by removing technology barriers, enabling ecosystem readiness for AI, and ensuring customers achieve value from Microsoft's latest innovations faster.

Equal Opportunity

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.