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About the Role

The NSW Personal Injury Commission (Commission) is seeking two Registry Support Officers to join the Registry & Disputes Directorate. This role is crucial for ensuring the accurate and timely registration of dispute applications within the Personal Injury Commission's Registry Team.

Responsibilities

• Provide quality customer service support for the accurate and timely registration of standard dispute applications.
• Maintain knowledge of current procedures and guidelines to resolve queries and escalate complex matters.
• Respond to and triage general enquiries.
• Assist in the development, implementation, and review of registration practices and procedures.
• Contribute to the development of a knowledge base and initiatives to improve team capability and collaboration.
• Identify and escalate potential risks and issues, including suspected corrupt conduct, to support risk mitigation.

Requirements

• Passionate about first-class customer service.
• Positive thinker with a focus on positive outcomes.
• Enjoys problem-solving.
• Forward-thinking, innovative, and thrives on challenging the status quo.
• Process-driven.
• Ability to apply requirements of relevant rules, legislation, and procedural directions to core responsibilities.
• Experience in a tribunal/court registry or similar environment is preferred.
• Submit a one-page cover letter outlining experience and interest.
• Submit a current resume of no more than four pages detailing skills and experience.

Skills

• Customer service
• Problem-solving
• Process management
• Risk identification and escalation

Location

• Darlinghurst, Sydney

Work Type

• Full-Time
• Temporary

Experience Level

• Clerk Grade: 3/4

Salary/Compensations

• $87,199 - $95,482 plus superannuation

About the Company

• The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
• The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
• The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division.
• Staff are employed by the Department of Customer Service (DCS).
• A career at DCS offers the opportunity to help improve government services and be part of reform that benefits people across NSW.
• DCS is focused on delivering excellent customer service, digital transformation, and regulatory reform.

Equal Opportunity

• Belong in our diverse and inclusive workplace.
• The strength of our workforce lies in its diversity and embracing difference.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.