Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Head of Business Operations is a senior leadership role responsible for leading the Managed Services (MS) Business Operations team across India, South-East Asia, and Oceania. This role designs, leads, and transforms the operating model to support strategic objectives, profitable growth, high-quality delivery, and a strong culture of Target Zero, Occupational Health and Safety (OHS), compliance, and ethical conduct.

Responsibilities

Design, lead, and continuously improve the MS operating model, aligning it with Ericsson business processes and global delivery blueprints.
Develop, drive, and track Target Zero and OHS programs, embedding EGMS, OHS, and Code of Business Ethics requirements into MS governance and ways of working.
Own and develop MS unit strategy, three-year financial plans, and quarterly forecasts.
Coordinate MS workforce planning and capacity management across internal teams and ARP suppliers.
Implement deal-level governance for all key MS contracts, KPI/OKR, and performance-management frameworks.
Ensure strong operational risk management, business continuity, and regulatory compliance.
Act as the operational focal point for Finance, People, Strategy, Communications, and other support functions.
Drive customer satisfaction through structured insight collection and continuous improvement.
Lead MS transformation, automation, and standardization initiatives.
Lead and develop the Business Operations team, fostering a culture of transparency, continuous improvement, speak-up, diversity & inclusion, and accountability.

Requirements

Bachelor's or Master's degree in Business, Finance, Engineering, or a related field.
At least 10 years of experience in Managed Services, business operations, strategy, consulting, or program management.
Several years in senior leadership roles in telecommunications operations or service delivery.
Proven track record of leading cross-functional initiatives in complex, matrixed, multinational teams.
Demonstrated experience leading transformational change in business environments with complex operating models.
All academic credentials must be from recognized and accredited institutions and are subject to verification.

Skills

Strong analytical and problem-solving skills.
Comfortable with data, KPIs, OKRs, and performance metrics.
Excellent stakeholder management and influencing skills at senior levels.
Strong communication and collaboration skills.
Deep understanding of Ericsson business processes and service delivery business processes.
Ability to translate enterprise frameworks into clear operating plans and governance structures.
Proven competence in resource, capacity, and competence management.
Experience in governance of operational performance and financial structures for Service Delivery.
Strong financial acumen (P&L, budgeting, forecasting, cost management).
Experience driving operational excellence and business performance in complex operations.
Experience leading transformation, automation, digitalization, and standardization initiatives.
Data-driven and customer-centric mindset.
Robust employee performance-management capability.
Leadership behaviors aligned with the Ericsson Leadership Framework.

Location

India || Gurgaon

Work Type

Full-time

Experience Level

Senior leadership roles
At least 10 years of experience

Education Level

Bachelor's or Master's degree

About the Company

At Ericsson, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible and build solutions never seen before.
You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.