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About the Role

Lead a high-performing state, shape the future of retail, and empower teams to deliver meaningful customer experiences. Oversee and elevate a team of Area Managers, driving operational excellence, sales performance, and a culture grounded in purpose, passion and people. This is a dynamic leadership role for someone who thrives on coaching others to success, building strong relationships, and executing on commercial strategy while keeping customer satisfaction and brand advocacy at the heart of everything they do.

Responsibilities

Partner closely with the National Retail Manager to deliver strategic, operational and cultural outcomes.
Mentor and inspire Area Managers, ensuring each region is equipped to achieve growth, efficiency and an exceptional customer experience.
Travel across stores, leading activations, strengthening team capability, and contributing to the overarching brand direction.
Drive and execute commercial strategies for regions in collaboration with the National Retail Manager.
Set and communicate monthly and quarterly sales targets and KPIs, ensuring teams have the right tools and support to achieve them.
Champion a customer-first culture and contribute to overarching brand strategy.
Monitor state-wide performance metrics including KPIs, UPTs, wages, monthly targets and comps, identifying gaps and delivering improvement plans.
Innovate and elevate market offerings, employee engagement initiatives, and training opportunities in partnership with the National Retail Manager.
Coach and assist Area Managers with performance management and disciplinary processes, liaising with key stakeholders.
Collaborate with other State Managers to ensure consistency and excellence across the brand.
Conduct regular store visits with Area Managers, including training, retail activations, audits and operational support.
Develop the leadership team through tailored coaching, succession planning and ongoing capability building.
Host state-based meetings and present at leadership conferences and events.

Requirements

Key Result Areas include Sales & KPIs, Team Training, Development & Engagement, Payroll Management, Relationship Building with Key Stakeholders, Innovation, Critical Thinking & Problem Solving, and TAF Culture + Passion.

Skills

Leadership
Coaching
Relationship Building
Commercial Strategy Execution
Customer Satisfaction
Brand Advocacy
Operational Excellence
Sales Performance
Performance Management
Innovation
Critical Thinking
Problem Solving

Location

NSW & ACT

Work Type

Full-time

Experience Level

Leadership experience

Salary/Compensations

Competitive salary + super

Benefits

Generous bonus structure
40% off ALL Accent Group brands
Access to leadership conferences, awards nights, launches and exclusive brand events
Ongoing training & development

About the Company

At The Athlete’s Foot, we’re passionate about helping people lead healthy, active lives. Our mission is to empower customers through expert fitting, personalised service, and footwear that enhances every journey.
We partner with health professionals, local schools and sporting clubs to support wellbeing inside and outside our stores.
The Athlete's Foot is part of Accent Group, which includes brands like Hype DC, Skechers, Platypus, and HOKA.