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About the Role

This role supports a strategic value stream focused on simplifying and enhancing how customers explore, apply for, and purchase life insurance. It serves as the bridge between business stakeholders, product teams, UX, and engineering by translating business needs into scalable technical solutions. The Technical Analyst will configure and maintain solutions on the Unqork no-code platform, accelerating delivery while ensuring quality, consistency, and alignment with enterprise standards.

Responsibilities

Collaborate with Product Management, UX, Architecture, Engineering, and business stakeholders to define and document technical requirements supporting the end-to-end digital purchase experience.
Analyze business processes, customer journeys, and system interactions to identify opportunities for improved efficiency, automation, and customer experience.
Translate business requirements into functional specifications, technical documentation, process flows, and solution designs.
Analyze and map business and policy data into structured formats (XML, JSON, ACORD standards where applicable) to support integrations across enterprise systems.
Define and maintain integration specifications between digital applications, underwriting platforms, CRM systems, policy administration systems, and third-party partners.
Conduct impact assessments for new features, enhancements, and system changes across the Purchase Experience ecosystem.
Partner with development teams throughout delivery to clarify requirements, resolve questions, and validate solutions.
Support integration testing, defect triage, and root cause analysis during implementation and release activities.
Proactively identify gaps, risks, dependencies, and ambiguities, driving resolution through collaboration with cross-functional stakeholders.
Leverage AI-enabled tools to improve documentation, analysis, and collaboration efficiency.
Configure and maintain business applications using the Unqork no-code platform.
Translate approved business requirements into scalable Unqork configurations using reusable components, business rules, workflows, and data models.
Collaborate with developers and solution architects to implement configuration changes aligned with enterprise architecture and platform best practices.
Perform unit testing and configuration validation to ensure solutions meet functional and quality expectations.
Support production implementations, troubleshooting, and continuous improvements of existing Unqork applications.
Maintain documentation for configured solutions, reusable components, and business rules.
Stay current with Unqork platform capabilities and recommend enhancements that improve scalability, maintainability, and user experience.
Serve as a trusted liaison between business, product, UX, and technology teams.
Build strong partnerships across internal teams and external vendors to ensure successful delivery of strategic initiatives.
Take ownership of assigned initiatives by coordinating across teams, removing blockers, and driving work to completion.
Contribute to continuous improvement efforts involving data quality, integration patterns, governance, delivery processes, and platform best practices.
Participate in Agile and SAFe ceremonies, including PI Planning, backlog refinement, sprint planning, reviews, and retrospectives.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business, Data Analytics, or a related discipline; or equivalent professional experience.
3+ years of experience in technical analysis, business systems analysis, solution analysis, or related technology roles.
Experience documenting business requirements, technical specifications, process flows, and system integrations.
Experience working with APIs, JSON, XML, and system integration concepts.
Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting Agile and/or SAFe software delivery methodologies.
Excellent written and verbal communication skills with the ability to communicate effectively with both business and technical stakeholders.
Strong proficiency with Microsoft Office, including Excel, PowerPoint, Visio, and SharePoint.
Experience configuring applications using the Unqork platform.
Unqork Associate or Professional Certification, or willingness to obtain certification.
Experience with life insurance, financial services, or other regulated industries.
Familiarity with ACORD standards and insurance data models.
Experience with digital customer acquisition, underwriting, policy administration, or customer onboarding platforms.
Experience reading API documentation and supporting integration design.
Exposure to other no-code/low-code platforms such as Appian, Pega, Power Platform, or similar technologies.
Basic knowledge of SQL and data profiling techniques.

Skills

Unqork platform configuration
Technical analysis
Business systems analysis
Solution analysis
API integration
JSON
XML
ACORD standards
Agile methodologies
SAFe methodologies
Microsoft Office Suite (Excel, PowerPoint, Visio, SharePoint)
SQL
Data profiling

Location

Hybrid

Work Type

Hybrid - 3 days per week
Full-time

Experience Level

3+ years of experience in technical analysis, business systems analysis, solution analysis, or related technology roles.

Education Level

Bachelor's degree in Information Systems, Computer Science, Business, Data Analytics, or a related discipline; or equivalent professional experience.

Salary/Compensations

$81,000-$115,500

Benefits

Competitive compensation
Comprehensive benefits
Opportunities for career advancement
Leave programs
Adoption assistance
Student loan repayment programs

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future.
We are evolving into a more technology-, data-, and AI-enabled organization, grounded in values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities.
We offer a place to grow skills, contribute to meaningful work, and deliver solutions that matter.
As a Fortune 100 mutual company, your ideas drive what’s next, and your growth powers it.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
We're proud that due to our mutuality, we operate in the best interests of our policy owners.