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About the Role

As a Field Property Claims Adjuster, you will be responsible for assisting customers through the claims process after property damage. This role involves traveling to meet customers, assessing damage, and providing support, with each day offering new challenges and experiences.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, preparing complete estimates of repair.
• Inspect attics, crawl spaces, and potentially roofs by ladder for damage.
• Independently manage moderate to complex claims from initial report to closure.
• Work in the field daily, with occasional desk assignments.
• Explain loss coverage and assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Coordinate with vendor services such as contractors and cleaning services.
• Potentially assist with catastrophe duty.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exhibit good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer proficiency with multi-faceted systems.
• Bachelor's degree or equivalent experience.
• At least 1 year of directly related experience.
• Ability to obtain proper licensing.
• Ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Skills

• Customer Service
• Negotiation
• Communication
• Interpersonal Skills
• Computer Skills
• Time Management
• Organizational Skills
• Building Construction Principles

Location

• Austin, TX (78735) and surrounding areas

Work Type

• Territory-based work
• Field-based
• Hybrid (virtual and on-the-job learning for training)

Experience Level

• 1 year of directly related experience

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

Benefits

• Sign-On Bonus Available
• Mileage Reimbursement
• Potential for company-provided vehicle
• Comprehensive 5-month training program
• Benefits that support your life and well-being

About the Company

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture.
• We provide comprehensive benefits, workplace flexibility, and professional development opportunities.
• We value hard work, integrity, and commitment to making things better.

Equal Opportunity

• Liberty Mutual is an equal opportunity employer.
• We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.