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About the Role

You'll be the technical partner customers count on for the long haul. Once an account is live on Firecrawl, you're the one who keeps them winning: deepening how they use the product, unblocking the hard technical problems that come up, and turning a working integration into a growing one. This is a customer-facing engineering role measured in adoption, retention, and expansion, not tickets closed. You build, you deploy, you own the outcome.

Responsibilities

Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become churn
Get hands-on with the product against real customer data, build integrations and solve the technical problems that keep accounts growing
Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap
Turn technical wins into adoption and expansion, and partner with the revenue team to hit team targets
Be the trusted technical voice for your accounts over their whole lifecycle, and bring what you learn in the field back to product and engineering
Know when to solve it yourself and when to pull in engineering

Requirements

You've done customer success engineering, solutions, forward-deployed, or another customer-facing technical role, ideally at a developer, API, or AI-infra product
You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself
You've owned accounts over time and grown them, and can point to the technical work that drove adoption and expansion
You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
You can translate between deep technical detail and business value without losing either audience
You move fast and close the loop - you'd rather ship a working fix against real data than perfect a doc
Must be legally authorized to work in the United States. We're not able to sponsor visas right now, though that may change down the line.

Location

San Francisco, CA (Hybrid, on-site required)

Work Type

Full-Time
Hybrid

Experience Level

3+ years in a customer-facing technical role or equivalent

Salary/Compensations

$180,000 to $240,000/year OTE

Benefits

Competitive equity
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for all parents
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development - Expense up to $1000/year toward anything that helps you grow professionally
Team offsites
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids)
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan
Pre-tax benefits — Access to FSAs and commuter benefits
Pet insurance
SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation — A loaner electric bike to get you around the city, on us

About the Company

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs eventually hits, solved.
We hit 8 figures in ARR in year one and more than doubled it in year two. We have 150k+ GitHub stars, and developers, agents, and category-defining AI companies build on us every day. Growth like this is rare, and we're just getting started.
We're a small team punching far above our weight. Everyone here owns a real piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount.
This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We move fast, go deep, and are building the tools superintelligence will rely on to gather data from the web.