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About the Role

UNSW is implementing a new Learning Management System (LMS) as a major university-wide transformation. The PMO Lead will establish and improve the LMS Program Management Office (PMO), driving governance, assurance, planning, reporting, resource management, and delivery oversight for this multi-year initiative.

Responsibilities

• Establish, lead, and continuously improve the LMS PMO, providing governance, assurance, reporting, and program support.
• Develop and maintain governance frameworks, reporting structures, and assurance processes aligned with UNSW's EPMO and IT governance requirements.
• Lead integrated program planning activities, including oversight of schedules, milestones, dependencies, delivery roadmaps, and reporting.
• Manage program-level risks, issues, dependencies, and change requests, ensuring appropriate controls and mitigation strategies.
• Oversee program financials, resource planning, and benefits realization activities.
• Develop high-quality executive reporting, dashboards, governance papers, and steering committee materials.
• Build strong relationships with senior stakeholders, project teams, business owners, vendors, and delivery partners.
• Lead and develop the PMO and program support team, fostering a culture of collaboration and continuous improvement.
• Ensure consistent application of project and program management methodologies, standards, tools, and controls.
• Support the Program Director and LMS Leadership Team with strategic advice, analysis, and recommendations.

Requirements

• Relevant tertiary qualifications and/or significant experience in a similar PMO leadership, program management, or transformation role.
• Substantial demonstrated experience leading complex programs and establishing or managing Program Management Offices (PMOs).
• Proven experience leading PMO functions within large-scale transformation programs, including delivery governance, assurance, planning, reporting, resource management, financial oversight, and benefits realization.
• Demonstrated knowledge of project and program governance frameworks, with experience implementing governance structures, stage-gate reviews, assurance activities, reporting standards, and delivery controls.
• Extensive experience developing and maintaining integrated program plans, master schedules, delivery roadmaps, and reporting frameworks.
• Strong program financial management capability, including budget planning, forecasting, financial tracking, resource management, and benefits realization monitoring.
• Demonstrated experience identifying, analyzing, and managing program-level risks, issues, dependencies, and change requests.
• Exceptional written and verbal communication skills, with substantial experience preparing executive dashboards, governance papers, business cases, and briefing papers.
• Highly developed stakeholder engagement, influencing, and relationship management skills.
• Demonstrated leadership experience, including the ability to lead, coach, and develop PMO or program support teams.
• Strong analytical, problem-solving, and organizational skills.
• Experience using portfolio, program, and project management tools such as Microsoft Project, Smartsheet, Jira, Confluence, Power BI, or similar.
• Demonstrated understanding of, and commitment to, UNSW's values, objectives, and principles of inclusion, collaboration, service excellence, and continuous improvement.
• PMO, program, or project management certifications such as P3O, MSP, PMP, PRINCE2, Agile, SAFe, or equivalent (Highly Desirable).
• Experience supporting or leading large-scale technology transformation programs (Highly Desirable).
• Experience working within higher education, government, or another large and complex organization operating within a mature governance environment (Highly Desirable).

Skills

• Governance
• Assurance
• Reporting
• Program Support
• Framework Development
• Integrated Program Planning
• Risk Management
• Issue Management
• Dependency Management
• Change Management
• Financial Oversight
• Resource Planning
• Benefits Realization
• Stakeholder Engagement
• Team Leadership
• Methodology Application
• Strategic Advice
• Analysis
• Microsoft Project
• Smartsheet
• Jira
• Confluence
• Power BI

Location

• UNSW Kensington Campus

Work Type

• Full-time
• Fixed-term contract

Experience Level

• Senior PMO leader
• Senior program professional

Education Level

• Relevant tertiary qualifications

Salary/Compensations

• Competitive package

Benefits

• Career development opportunities
• 17% Superannuation contributions
• Additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

About the Company

• UNSW is a large organization with a diverse and talented community, driven to be thoughtful, practical, and purposeful.
• UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment.
• UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Equal Opportunity

• We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities.