Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The ITS Service Centre Consultant manages incidents, service requests, and tasks escalated to the National Support queue, ensuring timely resolution in alignment with service level agreements and KPIs, while focusing on customer experience, technical accuracy, and continuous improvement.

Responsibilities

• Manage and maintain software environments across Windows, macOS, iOS, and Office 365.
• Coordinate IT onboarding for new employees, including provisioning and physical distribution of assets.
• Ensure strict adherence to ISO 27001 protocols and contribute to continuous improvement efforts.
• Perform service restoration and troubleshooting using Intune and other diagnostic tools.
• Deliver high-quality technical support to all staff, including executives and VIPs.
• Provide both hands-on and remote support for laptops, mobile devices, and conferencing.
• Create, update, and maintain clear and user-friendly technical knowledge base articles.
• Leverage Generative AI to enhance productivity, tasks, and contribute to IT projects and initiatives.
• Maintain daily on-site presence to support the operational needs of the role.

Requirements

• Proven experience in in-person technical customer support.
• Strong proficiency with Microsoft and Apple environments, including Windows 11, Office 365, and macOS.
• Hands-on experience with ITIL-aligned Incident Management platforms such as ServiceNow.
• Ability to diagnose and resolve mobile device issues, including MDM profile enrolments and configuration.
• Flexibility and adaptability to meet evolving business needs.
• Commitment to delivering exceptional customer service.
• A growth mindset with a proactive approach to problem-solving and continuous learning.
• Pride in work ethic and consistently holding oneself to high professional standards, including reliability and punctual attendance.
• Professional conduct and effective communication skills.
• Customer-first attitude in all interactions.

Skills

• Windows 11
• Office 365
• macOS
• ITIL
• ServiceNow
• Mobile device troubleshooting
• MDM profile enrolment
• Generative AI

Location

• In-office

Work Type

• In-office
• Hybrid

Experience Level

• Consultant

Education Level

• Relevant industry certifications

Benefits

• Retail discounts
• Wellbeing leave
• Paid volunteering days
• Twelve flexible working options
• Market-leading parental leave
• Return to work support package

About the Company

• At Deloitte, we focus our energy on interesting and impactful work.
• We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
• We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion.
• We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
• What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and our colleagues.
• We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
• We help you live and work well.

Equal Opportunity

• We embrace diversity, equity and inclusion.
• We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
• What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.