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About the Role
Lead the team as Assistant Store Manager on a Full-Time basis in our Castle Towers store. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.
Responsibilities
- Support the Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.
- Utilize and exploit data to support operational decisions by working closely with the Store Manager and District Manager to develop strategies for business growth and conversion of sales.
- Drive a selling culture within the team to meet KPIs and promote Sephora's values and motivate the team.
- Consistently raise performance and capability of the team to support developing internal talent.
- Implement a continuous improvement mentality within the team and work in partnership with the wider team.
- Energize the team to deliver first-class customer service within a fast-paced environment.
- Assist in managing the profit and loss of the store by monitoring shrinkage percentages, conversion of sales, promoting the Sephora Collection, and forecasting sales to maximize profit.
- Drive operational incentives including brand events, training, and supporting visual merchandising changes to ensure the store represents cleanliness and the Sephora brand and culture.
- Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
- Monitor KPIs and help develop store talent.
Requirements
- 2-3+ years' experience in retail/store line management.
- Passion for excellent client service and experiential retail.
- Previous retail management experience at a big box retailer or multi-site experience.
- Excellent organizational, analytical, and business management skills.
- Hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
- Knack for attracting, identifying, and inspiring talented employees.
- Strong emotional intelligence, communication skills, and the ability to influence team members at all levels.
- Enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings.
- Ability to provide 5 full days of availability across key trading times including late-night and weekend availability.
Skills
- Client-centric service
- Leadership
- Data utilization
- Sales strategy development
- KPI management
- Team motivation
- Talent development
- Continuous improvement
- Customer service
- Profit and loss management
- Visual merchandising
- Team building
- Performance measurement
- Organizational skills
- Analytical skills
- Business management skills
- Emotional intelligence
- Communication skills
- Influence
Location
- Castle Towers
Work Type
- Full-Time
Experience Level
- 2-3+ years' experience in retail/store line management
- Previous retail management experience at a big box retailer or multi-site experience
Benefits
- Opportunities for personal development in Australia and New Zealand
- Opportunities across Sephora's global group of high-end luxury brands
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Mental Health wellbeing programs available 24/7
- Life insurance
- Fun social calendar
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Across Australia and New Zealand, Sephora has circa 36 stores, a growing online platform, and plans to expand year on year.
- Sephora also has a head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.