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About the Role

The Regional Manager is accountable for the day-to-day operations of a field-based team delivering infrastructure deployment, maintenance, and troubleshooting services across assigned areas. This role guides and supervises the daily activities of business support and technical field staff, ensuring work is completed safely, efficiently, and in alignment with customer expectations.

Responsibilities

Lead and develop field technicians by providing technical guidance, coaching, training, skill assessments, and performance management while promoting a culture of safety, accountability, and continuous improvement.
Manage field operations and workforce performance through effective scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities including hiring, development, and disciplinary actions.
Drive an exceptional customer experience by reviewing customer feedback, resolving service concerns, leading issue escalations, and partnering with field teams to improve service quality and customer satisfaction.
Coordinate emergency response and operational coverage during service disruptions, weekends, and off-hours by dispatching resources, providing field support, and ensuring timely restoration of service with minimal customer impact.
Oversee field logistics and operational readiness by managing tools, equipment, vehicles, and materials, resolving dispatch escalations, collaborating with workforce planning teams, and supporting efficient execution of field activities.

Requirements

Minimum of 5 years direct experience within Telecommunications Field Operations.
Previous experience as senior or lead technician or supervisor.
Strong client-facing skills with experience in managing customer relationships, handling escalations, and identifying new business opportunities through consultative engagement.
Proven track record in improving organizational effectiveness by streamlining workflows, enhancing productivity, and executing on strategic operational goals.
Excellent written and verbal communication skills, with the ability to convey complex information clearly and build strong internal and external relationships.
Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands.
All applicants must be able to show proof of eligibility to work in the United States.

Skills

Technical guidance
Coaching
Training
Skill assessments
Performance management
Safety
Accountability
Continuous improvement
Scheduling
Workload balancing
Resource allocation
Metric tracking
Staffing
Hiring
Development
Disciplinary actions
Customer feedback analysis
Service concern resolution
Issue escalation management
Service quality improvement
Customer satisfaction
Emergency response coordination
Operational coverage
Resource dispatch
Field support
Service restoration
Logistics management
Equipment management
Vehicle management
Material management
Dispatch escalation resolution
Workforce planning collaboration
Client relationship management
Consultative engagement
Workflow streamlining
Productivity enhancement
Strategic operational goal execution
Written communication
Verbal communication
Fast-paced environment management
High-pressure environment management
Priority management
Demand shifting management

Location

On-site
In-office

Work Type

On-site
In-office
Travel 25% - 50%

Experience Level

5 years direct experience within Telecommunications Field Operations
Previous experience as senior or lead technician or supervisor

Benefits

Competitive total rewards package
Compensation and benefits that support physical, mental and financial well-being
Exciting, challenging work
Opportunities to develop skills and knowledge

About the Company

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979.
Utilizing broad expertise and experience, we customize solutions to best meet client's needs.
We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond.
We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.
Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Equal Opportunity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do.
We are proud to be an equal-opportunity employer.
All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor.
For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.
Adjustments will be provided in all parts of our hiring process.
Applicants need to make their needs known in advance by submitting a request via email.
Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.