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About the Role
Progyny is seeking an Associate Provider Account Manager to join the Provider Account Management team, focusing on fertility and women's health care. This role involves building partnerships with clinics across the U.S. to ensure seamless operations and exceptional experiences for providers and members, thriving in a fast-paced, mission-driven environment.
Responsibilities
- Build and maintain trusted relationships with business managers, key decision-makers, and clinical leadership.
- Serve as a knowledgeable representative of Progyny at conferences, physician offices, employer meetings, and network webinars.
- Create letters of agreement to contract individual services for members.
- Manage escalations within your assigned territory to ensure timely, satisfactory resolution for both members and providers.
- Oversee quality assurance for signed contracts to ensure accurate provider setup.
- Implement and refine processes to promote timely filing and claims payments.
- Maintain provider accounts, credentialing, and special projects with exceptional attention to detail.
- Facilitate business and outcomes reviews with clinic leadership.
- Collaborate with Analytics and Member Relations teams to ensure clinical outcomes are reported regularly to key stakeholders.
- Deliver comprehensive onboarding for practices, covering member intake, benefits, billing, reimbursement, provider portal, utilization management, and reporting.
Requirements
- 3+ years in the fertility space with knowledge of reproductive endocrinology and infertility, and/or reproductive urology.
- Ability to focus on creating solutions before reporting problems.
- Skilled at managing multiple priorities and deadlines in a fast-paced environment.
- Committed to accuracy and delivering client-ready work.
- Proficient in MS Office and comfortable navigating complex systems.
- Able to simplify complex concepts for diverse audiences.
- Ability to thrive in a growing role with shifting priorities and new projects.
- Ability for 30% travel via air travel.
- Candidates must be based in the United States.
- Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
Skills
- Relationship Management
- Operational Excellence
- Administrative & Reporting
- Education & Onboarding
- Problem Solving
- Organization
- Detail-Oriented
- Tech-Savvy
- Communication
- Adaptability
Location
- United States
Work Type
- Hybrid (3 days a week in the office for NY office)
Experience Level
- Associate
Education Level
- Undergraduate degree required
Salary/Compensations
- $80,000 - $95,000 (for NYC-based applicants)
Benefits
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
About the Company
- Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers.
- Progyny envisions a world where everyone can realize dreams of family and ideal health.
- Progyny's outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
- Progyny's benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
- Progyny's mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
- Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC.
Equal Opportunity
- Progyny is proud to be an Equal Opportunity and Affirmative Action employer.
- We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
- All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
- If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.