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About the Role

Semrush Technical Services is a team of technical experts and consultants who partner with enterprise customers to accelerate API adoption and drive measurable value from the Semrush platform. This role is accountable for getting customers to production fast and ensuring they actively consume what they've purchased, acting as the technical expert in the post-sale motion for API customers.

Responsibilities

• Drive fast, high-quality implementation: Own the technical workstream for API customers from contract close through go-live. Lead architecture reviews, guide the customer's engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
• Own API consumption post-onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them. Push customers to get full value from what they've purchased by surfacing underutilized capabilities and new use cases.
• Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build. Run technical workshops, architecture walkthroughs, and developer enablement sessions throughout the engagement.
• Remove blockers and govern delivery: Identify technical, organizational, and resource blockers early and resolve them proactively. Define clear implementation milestones, hold customers accountable to timelines, and escalate with context and a recommended path forward when needed.
• Partner with the CSM on account strategy: Work hand-in-hand with the Customer Success Manager to align technical expansion plays with broader success planning, renewal motions, and executive stakeholder engagement.
• Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates, that make the next engagement faster and better. Surface integration blockers and adoption friction back to Product and Engineering as the voice of the technical customer.

Requirements

• 5–8+ years in a technical, customer-facing role; Solutions Engineering, Technical Account Management, Implementation Engineering, or equivalent
• Demonstrable experience working directly with engineering and development teams as a trusted technical advisor, not just a support contact
• Strong working knowledge of REST APIs, authentication patterns (OAuth, API keys, JWT), webhooks, and integration architecture; you can review an integration design and immediately identify what's wrong
• Comfortable reading and discussing code (JavaScript, Python, or similar) and engaging at technical depth with developers without needing to write production code yourself
• Track record of owning measurable outcomes: time-to-live, API adoption rates, consumption metrics, NRR contributions
• Equally strong in a technical architecture review and an executive business review; you shift the conversation without losing the thread
• Commercially aware: you understand how your work connects to retention, expansion, and Services revenue
• Operates with urgency and ownership; you identify the problem and move without waiting to be asked

Skills

• REST APIs
• Authentication patterns (OAuth, API keys, JWT)
• Webhooks
• Integration architecture
• JavaScript
• Python

Experience Level

• 5-8+ years

Salary/Compensations

• $112,000 to $159,390

Benefits

• Unlimited PTO
• Low cost medical, dental, and vision plans
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Saving Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund
• Travel coverage

About the Company

• Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact.
• We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens.
• Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
• Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
• The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
• We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.

Equal Opportunity

• Semrush is an equal opportunity employer.
• We are committed to ensure that everyone feels a sense of belonging in the workplace.
• We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.