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About the Role

Lead enterprise-scale technology initiatives across retail, ecommerce, veterinary hospital, and pet services businesses. Drive cross-functional program delivery to enable scalable digital commerce, omnichannel customer experiences, operational excellence, and innovation.

Responsibilities

• Lead enterprise technology programs supporting ecommerce growth, omnichannel retail experiences, veterinary hospital operations, and pet services platforms.
• Develop and manage multi-year program roadmaps aligned to business strategy and technology priorities.
• Drive execution across large-scale transformational initiatives including platform modernization, systems integration, cloud migration, customer experience enhancements, and operational scalability.
• Establish governance frameworks, delivery standards, and operating rhythms for technical program management.
• Partner with executive leadership to prioritize initiatives, manage dependencies, and communicate portfolio health, risks, and outcomes.
• Coordinate delivery across engineering, product management, architecture, cybersecurity, infrastructure, data, retail operations, digital marketing, veterinary services, and third-party vendors.
• Lead complex cross-functional planning efforts involving ecommerce systems, POS, CRM, ERP, OMS, scheduling, loyalty, payment systems, and mobile applications.
• Manage interdependencies between retail stores, ecommerce fulfillment, veterinary clinics, and pet services operations.
• Drive program execution using Agile, hybrid Agile, and scaled delivery methodologies.
• Ensure alignment between technology investments and measurable business value.
• Partner with digital and product leaders to scale ecommerce capabilities, customer personalization, search, recommendations, subscription services, and omnichannel fulfillment.
• Support initiatives involving digital merchandising, checkout optimization, inventory visibility, loyalty integration, and mobile customer experiences.
• Enable high-availability, scalable platforms capable of supporting seasonal demand spikes and continued business growth.
• Collaborate with engineering teams on API strategies, platform integrations, and modernization efforts.
• Oversee technology programs supporting veterinary hospital operations, appointment scheduling, telehealth capabilities, prescription workflows, grooming, training, boarding, and other pet services.
• Drive integration between clinical systems, customer platforms, ecommerce experiences, and loyalty ecosystems.
• Ensure operational scalability and compliance requirements are incorporated into technology delivery plans.
• Build, mentor, and scale a high-performing TPM organization.
• Establish program management best practices, delivery metrics, reporting standards, and continuous improvement processes.
• Foster a culture of accountability, collaboration, transparency, and customer-centric execution.
• Coach TPMs and senior program leaders in stakeholder management, technical fluency, and executive communication.
• Identify delivery risks, resource constraints, and organizational blockers early and drive mitigation plans.
• Implement portfolio-level reporting, dependency management, and escalation frameworks.
• Ensure programs meet security, compliance, reliability, and operational readiness requirements.
• Track KPIs, business outcomes, financial impacts, and operational metrics tied to strategic initiatives.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field.
• 10+ years of experience leading large-scale technical programs in retail, ecommerce, digital platforms, or related industries.
• 5+ years of people leadership experience managing TPMs, program managers, or cross-functional delivery organizations.
• Proven experience delivering complex enterprise initiatives involving distributed systems, cloud platforms, APIs, data integrations, and customer-facing applications.
• Strong understanding of ecommerce ecosystems, omnichannel retail operations, and digital customer experiences.
• Experience partnering with engineering, product, and executive leadership teams in fast-paced environments.
• Demonstrated success managing large cross-functional programs with multiple dependencies and stakeholders.
• Executive presentation skills, including preparation of relevant material, and presentation to senior company leadership.
• Excellent executive communication, organizational, and strategic planning skills.
• Experience in specialty retail, healthcare, veterinary services, hospitality, or service-based consumer businesses.
• Familiarity with retail technologies such as POS, OMS, ERP, CRM, loyalty, fulfillment, and customer data platforms.
• Experience with modern cloud architectures and platforms such as AWS, Azure, or GCP.
• Knowledge of Agile delivery frameworks including Scrum, SAFe, Kanban, or hybrid delivery models.
• PMP, PgMP, Scrum, SAFe, or related certifications preferred.
• Experience leading digital transformation or platform modernization initiatives at enterprise scale.

Skills

• Technical Program Management
• Ecommerce
• Omnichannel Retail
• Digital Platforms
• Agile Methodologies
• Cloud Platforms (AWS, Azure, GCP)
• API Strategies
• Data Integrations
• Customer Experience
• Stakeholder Management
• Executive Communication
• Strategic Planning
• Retail Technologies (POS, OMS, ERP, CRM, Loyalty, Fulfillment, CDP)
• Digital Transformation
• Platform Modernization

Location

• US

Work Type

• Full-time

Experience Level

• Director
• 10+ years of experience
• 5+ years of people leadership experience

Education Level

• Bachelor's degree

Salary/Compensations

• $160,400.00 - $265,800.00 / year

Benefits

• Health benefits
• Financial benefits
• 401K
• Incentives
• PTO

About the Company

• Petco has been 'where the pets go' for over 60 years, offering meals, toys, supplies, and expert support. They believe in the pet-human bond and are committed to nurturing it. With over 29,000 employees, Petco operates in more than 1,500 stores across the US, Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals and clinics. Founded in 1999, Petco Love supports animal welfare groups nationwide and has facilitated approximately 7 million animal adoptions.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.