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About the Role

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities.

Responsibilities

• Coordinate and assign Home Health Aides (HHAs) and Personal Care Aides (PCAs) to patient cases.
• Document all notes and updates in HHA Exchange, verify staff attendance, and maintain accurate schedules.
• Provide supervision and direction to HHA/PCA personnel, complete administrative supervision, and document relevant information.
• Accurately submit timesheets in HHA Exchange for payroll processing and assist in scheduling in-service training for HHAs/PCAs.
• Conduct daily calls to patients, ensuring excellent customer service and timely reporting of incidents to supervisors.
• Perform additional tasks as needed to support the team and organization.

Requirements

• Ability to multitask and manage multiple responsibilities.
• Strong problem-solving skills.
• Excellent verbal communication skills, primarily on the telephone.
• Mature demeanor needed for directing others on cases.
• Proficient with Microsoft Office Suite, especially Excel.
• Familiarity with HHA Exchange software.
• Strong time management skills.
• Ability to prioritize multiple tasks.
• Ability to maintain professionalism under pressure.
• Ability to communicate effectively and clearly with others to exchange information.

Skills

• Bilingual Spanish Speaking
• Microsoft Office Suite
• Excel
• HHA Exchange software

Location

• Brooklyn, NY

Work Type

• On-Site
• Full-time

Experience Level

• Minimum two (2) years of previous experience.
• At least 1 year of experience as a home care coordinator (preferred)
• Previous experience with working with the elderly and/or disabled (preferred)

Education Level

• High school diploma or GED

Salary/Compensations

• USD $22.00 - USD $25.00 /Hr.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

About the Company

• As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes.
• The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Equal Opportunity

• Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.