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About the Role
As a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business. The position requires the Claims Agent to liaise with external stakeholders and re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification. Addressing customer claims in a timely manner, whilst also managing the process and procedural requirements of the business is of key importance to the success of this position.
Responsibilities
- Provide an exceptional customer experience to all customers within procedural requirements.
- Liaise with external stakeholders and re-insurance groups regarding policies, claims, and premiums.
- Obtain and provide insurance information and certification.
- Address customer claims in a timely manner.
- Manage the process and procedural requirements of the business.
Requirements
- Commitment to delivering an exceptional customer experience on all customer claim interactions.
- Demonstrate Greenstone values daily.
- Excellent complaint and conflict handling skills.
- Highly empathetic and able to build and maintain rapport.
- Excellent listening and verbal communication skills.
- Adaptable to change.
- Attention to detail and highly organised.
- Ability to work within a fast-paced environment to achieve results and meet deadlines.
- High degree of analytical ability.
Skills
- Complaint and conflict handling
- Empathy
- Rapport building
- Listening
- Verbal communication
- Adaptability
- Attention to detail
- Organisation
- Analytical ability
Location
- Norwest Business Park, Norwest
Work Type
- Rotating roster
- Monday to Friday
- 8am - 6pm
Experience Level
- Background in insurance or claims would be advantageous
Benefits
- Flexi days
- Flexible working
- Annual $1200 travel/parking allowance
- State of the art building facilities
- Dedicated & subsidised on-site company café (weekly free lunch)
- On-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions
- Grand annual conference
- Retail discounts (movie tickets, Zoo passes, live shows)
- Morsl market (automated self-serve food and drink marketplace)
About the Company
- Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada.
- Some of our brands include Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
- We are the leading distributor of direct Insurance products in the Australian insurance market.
- Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth.
- We are recognised for our credible brands, customer focused values and people-driven work culture.
- We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.