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About the Role
Abingdon Square Veterinary Clinic is seeking an exceptional Client Service Representative to be the heart of their busy, five-doctor veterinary hospital. This role is ideal for someone who excels in client interaction, thrives in a fast-paced environment, and is passionate about helping pets and their owners.
Responsibilities
- Create an exceptional client experience from initial contact.
- Greet clients warmly and build lasting relationships.
- Manage a high-volume phone system and respond to inquiries.
- Schedule appointments, surgeries, and procedures.
- Efficiently check in patients, update medical records, and process paperwork.
- Process payments, prepare invoices, and manage check-out.
- Schedule follow-up appointments and provide post-visit instructions.
- Multitask effectively between various administrative duties.
- Maintain accurate electronic medical records and client information.
- Complete general office tasks including filing, scanning, and faxing.
- Educate clients on wellness care, preventive medicine, and hospital services.
- Address client concerns and anticipate needs.
- Collaborate with veterinarians, technicians, and support staff.
- Assist in coordinating appointments and special requests.
- Serve as a positive ambassador for the hospital.
Requirements
- Veterinary reception or client service experience is preferred.
- Experience in healthcare, hospitality, or a high-volume customer service environment is valued.
- Strong computer skills and ability to learn new software.
- Excellent interpersonal and customer service skills.
- Friendly and professional demeanor.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Organizational skills for managing appointments and records.
- Empathy and patience when dealing with anxious clients.
Skills
- Client Interaction
- Communication
- Phone Systems Management
- Appointment Scheduling
- Payment Processing
- Record Keeping
- Client Education
- Team Collaboration
- Multitasking
- Computer Skills
- Customer Service
- Organizational Skills
- Empathy
- Patience
Location
- New York City
Work Type
- Full-time
Experience Level
- Preferred veterinary reception or client service experience
- Valued experience in healthcare, hospitality, or high-volume customer service
Salary/Compensations
- $21.00-26.00 an hour
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
About the Company
- Abingdon Square Veterinary Clinic is a busy, five-doctor veterinary hospital in New York City.
- The clinic is a collaborative, compassionate team focused on exceptional client experience and high-level patient care.
- Their state-of-the-art clinic features large exam rooms, a surgical suite, a dental suite, and an staff lounge.
- They offer routine and advanced soft tissue surgery, dental care, and urgent care.
- The practice is Fear Free, Feline Friendly Certified, and Human-Animal Bond Certified.
- Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals dedicated to providing resources, mentorship, and autonomy to veterinary teams.