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About the Role

Make a difference from the very first point of contact. Every person's journey starts with the right support. In this role, you will be the first point of contact for people accessing Mission Australia services, ensuring they receive timely assessments, appropriate referrals, and person-centred support. You'll play a vital role in coordinating referrals, conducting intake assessments, managing client information, and connecting people with the services they need to achieve positive outcomes. Working within a collaborative and supportive team, you'll combine strong administration, assessment and relationship management skills to ensure vulnerable clients receive responsive, high-quality support while maintaining accurate records and meeting compliance requirements.

Responsibilities

Respond to and coordinate referrals from internal and external stakeholders
Conduct intake and eligibility assessments to determine client suitability and support needs
Complete client intake documentation, consent forms, assessments, surveys and applications when the service support coordinator is unavailable
Provide information, brief interventions and referrals for clients requiring low to medium levels of support
Develop individual support plans and allocate clients to appropriate to service support coordinators
Refer clients to other suitable services
Maintain accurate client records, case notes and documentation using client management systems
Complete reports, statistics, assessments and data entry in line with organisational and funding requirements
Monitor referral pathways and identify opportunities to improve referral and intake processes
Build strong relationships with community organisations, government agencies and referral partners
Participate in networking activities and promote effective collaboration across services
Contribute to continuous improvement, quality assurance and program development initiatives
Provide guidance and share knowledge with team members to support best practice service delivery
Ensure compliance with Mission Australia policies, accreditation standards and the National Case Management Approach
Assist with outreach activities where required

Requirements

Experience in client intake, assessment, case coordination or community services
Strong understanding of trauma-informed and person-centred practice
Excellent communication, assessment and stakeholder engagement skills
Experience maintaining accurate client records and preparing reports and statistics
Strong organisational skills with the ability to manage competing priorities
Experience using client management databases and Microsoft Office applications
Ability to build effective relationships with internal teams and external service providers
Undertake a national police history check, qualifications, and referee checks

Skills

Administration
Assessment
Relationship management
Communication
Stakeholder engagement
Organisational skills
Client management systems
Microsoft Office applications

Location

Hornsby, NSW

Work Type

Full Time
Max Term

Education Level

Relevant qualifications in Community Services, Social Work, Human Services or a related field (desirable)

Salary/Compensations

$94,472 + Super + Salary Packaging

Benefits

Rewarding Work
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave

About the Company

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

Equal Opportunity

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au