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About the Role
The Corporate Receptionist & Facilities Coordinator is responsible for providing a professional front-of-house experience while supporting the day-to-day facilities operations of the office. This role serves as the first point of contact for visitors, clients, and staff, ensuring exceptional customer service and a safe, efficient, and well-maintained workplace environment.
Responsibilities
- Act as a point of contact on the client level regarding meeting & greeting clients and BDO staff.
- Register all BDO guests into the Investa base building portal.
- Provide concierge duties to guide visitors and employees to relevant meeting rooms.
- Operate the Firm’s switchboard, transferring calls and providing messages.
- Manage the Meeting Room Manager system, prioritizing client meetings and potentially relocating them.
- Proactively manage meetings that may over-run and impact other scheduled meetings.
- Ensure the reception area is always tidy & clean and that all meeting rooms are ready for the next meeting.
- Walk floor regularly throughout the day to ensure the floor presented professionally.
- Troubleshoot any AV issues in the meeting rooms and escalate to IT if required.
- Assist with mailroom duties, including opening, sorting, and distributing incoming mail.
- Prepare outgoing mail and packages for shipment, ensuring compliance with regulations.
- Register all incoming couriers and advise BDO staff.
- Liaise with external courier services providers for pick-ups and deliveries.
- Monitor and maintain mailroom equipment and manage inventory of mailroom supplies.
- Ensure the security of mail and packages and adhere to established security procedures.
- Purchase goods or services in conjunction with the Senior Facilities Manager.
- Source vendors for goods and services, negotiating and evaluating prices and contract terms.
- Track inventory and restock goods as required.
- Manage corporate stationery, printed stationery, postal consumables, and other ad-hoc consumables.
- Process and submit all relevant invoices, ensuring correct coding and timely approval.
- Stay up to date on industry trends and new products.
- Review and attend to the facilities ticket portal for requests and issues.
- Assist the Senior Facilities Manager in managing the security card database.
- Lodge Building Tenant Portal requests as required.
- Assist the Senior Facilities Manager in the management of the offsite storage facility.
- Assist the Senior Facilities Manager with management of the parking facilities.
- Assist the Senior Facilities Manager in managing facilities office-wide communication.
- Manage and update all facilities, reception, and catering documents.
- Assist the Senior Facilities Manager with management of WH&S requirements.
- Provide other ad-hoc administrative duties as required.
Requirements
- Must be able to cover the corporate receptionist role when on leave (8am – 4.30pm).
Skills
- Customer service
- Facilities management
- Switchboard operation
- Meeting room management
- Mailroom operations
- Procurement
- Inventory management
- Invoice processing
- Security procedures
- WH&S management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Health and wellbeing programs
- Social activities
- Financial benefits
- Professional development support
- Fitness challenges
- Discounts on corporate health insurance
- Gym memberships
- Wellness facilities
- Travel perks
- Retail discounts
- Employee referral rewards
- Study support
- Enhanced family support leave
- Cultural leave
- Religious leave
- Options to purchase additional leave
- Community initiatives involvement
About the Company
- BDO is a global professional services firm connected to local markets.
- We inspire others, to go further.
- We create together, to reach higher.
- We build trust, to lead purposefully.
- We shape what matters.
- Working for BDO you will be part of a growing and market leading professional services firm.
- Our national and global footprint provides opportunities to work on interesting client engagements, across diverse industry sectors and services.
- Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career.
- We provide on the job training and formal development programs.
- Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
Equal Opportunity
- We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia.
- We are a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
- BDO is committed to inclusive and accessible recruitment practices.
- If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au.