Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provides basic front-desk support for clinical intake operations, including pre-authorizations and certifications for non-surgical procedures. Performs a variety of front-end administrative tasks to support practice operations, such as greeting patients, answering calls, and scheduling appointments.

Responsibilities

• Schedules appointments for visits, treatments, and procedures, managing waitlists and confirming appointments.
• Communicates upcoming visit instructions, preparation, and forms to patients.
• Obtains authorizations for services as needed.
• Answers calls, takes messages, and addresses patient questions or routes them appropriately.
• Handles faxes and mail.
• Prepares standard letters and forms.
• Supports patient access activities by greeting patients, collecting information, and answering questions.
• Answers phones, screens calls, provides information, takes messages, and redirects calls.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work efficiently under varying workloads and deadlines.
• Demonstrates effective communication skills with patients, physicians, nurses, and staff.
• Participates in training staff in registration and office policies.
• May assist, provide guidance, and/or train less senior staff.
• Reviews and routes in-basket messages and patient emails to the appropriate provider.
• Provides patients with non-clinical instructions for appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines for importing outside documents.
• Reviews the waitlist and ensures patients are offered appointments.
• Reschedules patients when physicians are unavailable or schedules are blocked.
• Organizes and distributes mail and faxes.
• Maintains general knowledge of practice/physician specialty, conditions, treatments, and scheduling scripts.
• Manages physician calendars, including creating and sending invites.
• Releases medical records in accordance with HIPAA and FGP ROI procedures.
• Documents disclosures in Epic and fulfills requests within a 10-day timeframe.
• Processes incoming and outgoing documents via paper and electronic records.
• Scans, uploads, and forwards appropriate information within EPIC.
• Completes forms accurately and forwards areas requiring clinical information to appropriate personnel.
• Secures appropriate signatures and forwards documents/forms to the correct destination.
• Follows up with physicians on outstanding messages related to patient care.
• Answers patient questions to ensure understanding and satisfaction, or refers them to senior staff.
• Maintains confidentiality of privileged information.
• Refers medical diagnosis or treatment questions to RN/provider.
• Refers surgical and infusion scheduling to Senior Medical Secretary.
• Prepares routine memoranda, letters, labels, correspondence, and other documents.
• Reviews work for accuracy and completeness.
• Receives prescription refill requests, locates prescriptions in EMR, and tasks RN, LPN, or Provider for evaluation.
• Communicates with pharmacies and patients to clarify prescription questions.
• Initiates and follows up on pre-authorizations and appeals, arranging peer-to-peer communication when required.
• Manages Patient, Referral, and Authorization work queues.
• Obtains and documents referrals received in EPIC.
• Collaborates with other NYU Langone sites for seamless care continuation.
• Stays current on best practices, policies, and protocols.
• Maintains cleanliness of personal and patient spaces and restocks supplies.
• Communicates with patients regarding scheduling instructions, status updates, and referral/authorization status.
• Assists with special projects, reports, and activities, ensuring accuracy and completeness.

Requirements

• High School or equivalent.
• Excellent organizational, interpersonal, and verbal and written communication skills.
• Strong customer service skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment.
• Knowledge of Microsoft Office, database, and internet applications.
• Light, accurate keyboarding skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Skills

• Microsoft Office
• Database applications
• Internet applications
• EPIC Ambulatory

Location

• Garden City

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $56,873.24 - $56,873.25 Annually

Benefits

• Comprehensive benefits and wellness package
• Robust support system for career development, family, and retirement
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

About the Company

• NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties.
• It serves as a major regional healthcare resource with a strong commitment to medical education and research, offering comprehensive inpatient and outpatient services.
• NYU Langone Health values equity and inclusion, striving to create an environment where diverse faculty, staff, and students can thrive.

Equal Opportunity

• NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment.
• All qualified individuals are encouraged to apply and will receive consideration.
• View Know Your Rights: Workplace discrimination is illegal.