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About the Role

As Logistics and Aftersales Executive, you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business relevant reporting and insights, and develop new projects related to these areas, enabling us to manage these functions efficiently and to provide the best possible service to our existing and potential clients as well as internal stakeholders.

Responsibilities

Deal with clients, suppliers, and colleagues on a day-to-day basis.
Execute the warranty management process.
Prepare presentations and reports to monitor performances and progress of various projects.
Perform data entry and access/maintain information on various systems.
Handle couriers for both incoming and outgoing mail or parcel items.
Represent the organization as best in class.
Display a can-do attitude.
Work as a team to assist the department in achieving its core KPIs.

Requirements

Strong computer and database handling skills, including SAP, Microsoft Excel, PowerPoint, and Word.
Previous experience in logistics and/or customer service.
Great organizational skills.
Evidence of working in a task-based, target-driven environment.
Proactive, can-do attitude and self-motivated.
Clear diction and command of the English language.
Experience of working in a team environment.
Experience using free text with written B2B communication (letters/emails).
Demonstrate outstanding processes knowledge.
Possess exceptional customer service and interpersonal skills.

Skills

SAP
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Logistics
Customer Service
Organizational Skills
Teamwork
B2B Communication
Customer Service Skills
Interpersonal Skills

Location

High Street Kensington Office, London

Work Type

Full time
Permanent
Hybrid Working

About the Company

Global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.
Offers industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands, a network offering high-quality vision care and best-in-class shopping experiences, and leading e-commerce platforms.
Has a global community of over 190,000 dedicated employees worldwide.
Drives the transformation of the eyewear and eyecare industry.

Equal Opportunity

Committed to creating an inclusive environment for all employees.
Celebrates diversity and provides equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.