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About the Role

The Digital Operations Business Partner (DOBP) is a senior, business-facing role accountable for shaping, enabling, and embedding digital change across broking operations. This role acts as a bridge between operational reality and digital delivery, deeply embedded in business-as-usual (BAU) and translating insights into practical, implementable designs that support the Global Broking Centre (GBC) Target Operating Model. The DOBP is central to Aon's broking transformation, supporting platforms like Aon Broker CoPilot (ABCoP), GRIDS, DPX, PACT, and London Market digital trading platforms such as Whitespace and PPL.

Responsibilities

Act as the primary business owner for requirements across assigned digital platforms.
Translate operational pain points and opportunities into clear, pragmatic digital design inputs.
Balance structured requirements with insight-led shaping, prioritisation and simplification.
Ensure technology solutions reflect how work actually happens in broking and operations.
Operate as a visible, credible partner within BAU operations.
Build deep understanding of broking, CSD, invoicing and downstream processes.
Identify friction early and shape solutions before issues escalate into delivery or adoption risk.
Support design forums with clear options, trade-offs and business recommendations.
Protect the integrity of the agreed GBC Operating Model during iterative delivery.
Partner with Operations Leaders and the Head of Operations Improvement to align delivery with business design.
Take ownership of operational readiness for assigned platforms (process, data, roles and controls).
Support cutover, early lifecycle adoption and stabilisation post-go-live.
Act as a trusted point of reference on how new digital workflows fit into day-to-day BAU.
Build strong working relationships across GBC, ABS and Aon Technology.
Be recognised for clarity, follow-through and quality of thinking rather than positional authority.
Act as a connector across business, technology and change communities.
Build strong understanding of Aon’s digital platforms and approved AI tooling.
Translate new capabilities and market trends into practical implications for GBC.
Model effective use of digital tools to simplify work and improve operational outcomes.

Requirements

Strong experience in insurance operations and/or broking, ideally within the London Market.
Proven track record in business-led digital, process or operating model change.
Ability to translate business needs into clear, pragmatic digital design and delivery input.
Credibility operating with senior stakeholders in complex, matrixed environments.
Excellent communication skills and sound judgement when balancing competing priorities.
Experience with broker workflows, placement processes or market platforms.
Exposure to digital trading, workflow, contract or data platforms.
Familiarity with structured change, product or delivery frameworks (used pragmatically).

Skills

Digital fluency
Continuous learning
Communication skills
Judgement
Problem-solving

Location

London

Work Type

Hybrid

Experience Level

Senior

About the Company

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.