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About the Role

Optimum is seeking driven and enthusiastic professionals to join their team, empowering lives, fueling businesses, and driving innovation by providing reliable, high-speed connectivity solutions.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry.
• Determine real-time address serviceability and follow business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.
• Maintain proper tracking and root cause of escalations, following business standards and procedures.
• Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines.
• Provide real-time feedback to Sale reps regarding order entry errors.
• Provide order entry fall out support for all Sales channels.
• Provide new build support by updating customers and sales reps throughout the survey and construction process.
• Perform customer contact for various campaigns.
• Perform Special Projects as assigned.

Requirements

• High school diploma or equivalent.
• Previous sales or customer service preferred.
• Experience in a fast-paced call center environment preferred.
• Requires excellent verbal and written communication skills.
• Ability to multi-task and solve problems independently.
• Schedules may include days, nights and weekends.
• Applicants must be authorized to work for ANY employer in the U.S.
• Do not provide money (even if reimbursable) as part of the job application or hiring process.

Skills

• Sales
• Customer Service
• Communication Skills
• Problem Solving
• Multi-tasking

Location

• New York
• New Jersey

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $47,770.00 - $78,478.00 / year

About the Company

• Optimum is a leader in the fast-paced world of connectivity.
• Connectivity is now longer a luxury, but a necessity.
• Our successes are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
• Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
• Employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
• Be The Difference where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

• We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.