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About the Role

The Texas Department of Family and Protective Services (DFPS) works to build on the strengths of families and communities to keep children and vulnerable adults safe so they thrive. This is achieved through investigations, services, and referrals. This position answers calls for reporting abuse/neglect of children, and abuse, neglect, or exploitation of persons 65 years and older or adults with disabilities. The role also reviews faxes, mail, and internet information, assesses intakes for priority and handling, and provides policy information and referral services.

Responsibilities

Assesses severity of circumstances according to department policies and procedures and assigns a priority classification to all reports.
Assesses intake reports for determination of priority, allegation type, and handling.
Provides assistance to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence.
Obtains and documents detailed information from callers and correspondence concerning alleged abuse or neglect of children and abuse, neglect or exploitation of persons 65 years and older or adults with disabilities.
Provides policy information to the public and other information and referral services.
Relays reports of abuse or neglect to appropriate protective services field staff or outside agency.
Documents all Information & Referral calls and correspondence received.
Performs other duties as assigned and required to maintain unit operations.
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Attends work regularly in accordance with agency leave policy.

Requirements

Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults.
Knowledge of normal child development, the aging process, and family dynamics.
Skill in interviewing, and in the use of a computer and applicable software.
Ability to elicit information relative to the determination of the likelihood of abuse/neglect/exploitation.
Ability to empathize with and provide encouragement to clients and their families.
Ability to type information into an automated system while conversing with callers over the phone.
Must be able to type at least 30 words per minute.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure.
Staff must be familiar with WCAG 2.1 AA and Section 508 to create accessible content.

Skills

Interviewing
Computer use
Typing
Bilingual English / Spanish preferred

Location

AUSTIN
Abilene
Alamo
Alice
Alpine
Alvin
Amarillo
Anahuac
Andrews
Angleton
Anson
Aransas Pass
Archer City
Arlington
Athens
Atlanta
Austin
Bacliff
Ballinger
Bandera
Bastrop
Bay City
Baytown
Beaumont
Bedford
Beeville
Bellville
Big Spring
Boerne
Bonham
Borger
Bowie
Brady
Breckenridge
Brenham
Brownfield
Brownsville
Brownwood
Bryan
Burnet
Caldwell
Cameron
Canton
Canutillo
Carlsbad
Carrizo Springs
Carrollton
Carthage
Center
Centerville
Childress
Clarksville
Cleburne
Cleveland
Coldspring
Columbus
Conroe
Copperas Cove
Corpus Christi
Corsicana
Crockett
Crosby
Crystal City
Cuero
Cypress
Daingerfield
Dallas
Decatur
Del Rio
Denton
Dickinson
Dumas
Duncanville
Eagle Pass
Eastland
Edinburg
El Paso
Elgin
Elsa
Ennis
Fabens
Falfurrias
Floresville
Fort Stockton
Fort Worth
Fredericksburg
Gainesville
Galveston
Garland
Gatesville
Georgetown
Giddings
Gilmer
Goliad
Gonzales
Graham
Granbury
Grand Prairie
Grapevine
Greenville
Hallettsville
Hamilton
Harlingen
Haskell
Hearne
Hemphill
Hempstead
Henderson
Hereford
Hillsboro
Hondo
Houston
Humble
Huntsville
Hurst
Irving
Jacksonville
Jasper
Johnson City
Jourdanton
Karnes City
Katy
Kaufman
Kerrville
Killeen
Kingsville
Kingwood
Kirbyville
La Grange
Lake Jackson
Lake Worth
Lamesa
Lampasas
Lancaster
Laredo
Levelland
Lewisville
Liberty
Linden
Littlefield
Livingston
Llano
Lockhart
Longview
Lubbock
Lufkin
Lumberton
Madisonville
Marble Falls
Marfa
Marlin
Marshall
Mcallen
Mckinney
Mercedes
Meridian
Mesquite
Mexia
Midland
Mineola
Mineral Wells
Mission
Monahans
Mount Pleasant
Mount Vernon
Nacogdoches
Navasota
New Boston
New Braunfels
Odessa
Orange
Palestine
Pampa
Paris
Pasadena
Pearland
Pearsall
Pecos
Perryton
Pharr
Pittsburg
Plainview
Plano
Pollok
Port Arthur
Port Lavaca
Presidio
Quitman
Raymondville
Refugio
Richardson
Richmond
Rio Grande City
Robstown
Rockwall
Rosenberg
Round Rock
Rowlett
Rusk
San Angelo
San Antonio
San Benito
San Juan
San Marcos
San Saba
Schertz
Seguin
Seminole
Seymour
Sherman
Silsbee
Sinton
Snyder
Socorro
Sonora
South Houston
Stephenville
Sugar Land
Sulphur Springs
Sweetwater
Taylor
Temple
Terrell
Texarkana
Texas City
The Woodlands
Tomball
Trinity
Tyler
Uvalde
Van Horn
Vernon
Victoria
Waco
Washington
Watauga
Waxahachie
Weatherford
Webster
Weslaco
Wharton
Wichita Falls
Woodville
Zapata

Work Type

Part time
Telework

Experience Level

Statewide Intake Specialist I
Statewide Intake Specialist II
Statewide Intake Specialist III
Statewide Intake Specialist IV

Education Level

Accredited Bachelor's degree
Accredited Associate's degree plus two (2) years of relevant work experience
60 accredited college credit hours plus two (2) years relevant work experience
90 accredited college credit hours plus one (1) year of relevant work experience
Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or related field (Preferred)
Prior professional or volunteer experience in child protection, foster care, juvenile justice, mental health, or substance abuse services (Preferred)
Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families (Preferred)

Salary/Compensations

$1,704.92 - $2,547.08 Monthly

Benefits

100% paid health insurance for employee, 50% paid for eligible family members
Retirement plans with lifetime monthly payments after five years of state service
Options to save with 401(k) and 457 plans
Paid vacation, holidays, and sick leave
Optional dental, vision, and life insurance at low rates
Flexible spending accounts for health and dependent care
Employee discounts
Potential eligibility for Public Service Loan Forgiveness
DFPS Certification Program for professional development and career advancement

About the Company

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
State of Texas employees receive benefits that provide extra value, often adding hundreds of dollars each month to what you take home or save.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.