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About the Role

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the store's results. The SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Responsibilities

Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion.
Develop life-time relationships with customers and deliver a best-in-class customer experience.
Communicate performance expectations and ensure all team members understand their impact on company success.
Coach and develop store staff to ensure consistent representation of the brand.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans.
Ensure exceptional customer experiences through training, customer outreach, communication, and clear expectations.
Empower team members to resolve customer issues.
Attain sales projections and sales quotas, and develop strategies to maximize sales potential.
Observe operations to identify successes and opportunities for improvement.
Review and analyze reports to identify trends and develop plans to address issues.
Keep management informed of competitor marketing, merchandising, and payment programs.
Advise management on new or changing merchandise and services needs and excesses.
Implement initiatives that will change behaviors to produce results.
Foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with other Store Managers.
Motivate, persuade, and influence the actions of others.
Select and develop talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development.
Communicate performance expectations and set actionable goals for self and others.
Monitor progress and performance against desired behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records.
Establish a positive, professional work atmosphere where team members can perform their best.
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the location.
Ensure compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule based on the right time to effectively run the business, including opening and closing shifts, weekdays, and weekends.
Perform additional duties and projects as assigned.

Requirements

Minimum of 2 years of college preferred.
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Preference will be given to candidates that are Diamond Council of America (DCA) certified.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations, and effectively delegate to others.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Bilingual skills are a plus.
Regularly required to communicate with and comprehend others.
Regularly required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise.
Required to sit, stoop, bend, kneel or crouch as needed.
Must be able to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.
Standard workweek regularly includes weekends, evenings, holiday, and extended hours.
Travel to training sessions and business meetings including air travel and overnight travel may be required.

Skills

Advanced Communication skillset
Proficient with computers
Advanced proficiency in MS Office
Strong interpersonal skills
Advanced presentation skills
Strong problem solving
Conflict management skills
Ability to plan and organize tasks
Ability to work independently
Ability to effectively set priorities
Ability to delegate
Ability to understand and thoroughly explain detailed information

Location

Onsite

Work Type

Full-time

Experience Level

Minimum of 1-year retail management experience
At least 3 years of retail sales experience
2 years retail sales experience

Education Level

Minimum of 2 years of college preferred

Salary/Compensations

Base pay, $50,000 – $84,700 plus commission on sales.

About the Company

At Kay, we know that love is unstoppable. Which is why we’re devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable.
From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century.
Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love.
Signet is also “Great Place to Work-Certified”™.
There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love.

Equal Opportunity

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees.
We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position.