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About the Role

This role is part of the Value team within US Consumer Cards, a market leader in the credit card industry. The Value portfolio is a significant strategic focus for the organization due to its size and profitability. This role will apply a customer-centric mindset to design and deliver relevant customer communications across the customer lifecycle in collaboration with Marketing, Agency, Digital, and Legal teams. The successful candidate will manage all product communications and implement a robust pipeline of updates across various channels and touchpoints to strengthen customer understanding and use of our products.

Responsibilities

Maintain and execute customer communications throughout customer lifecycle and across all channels in partnership with Marketing, Agency, Digital and Legal teams
Support communication strategy design and implementation for ad hoc projects across all customer channels (including new product development and delivery)
Manage all portfolio marketing assets and related inventory (benefits guide, plastics, etc)

Requirements

6-10 years related experience
Project management and time-management skills with the ability to manage multiple projects simultaneously
Strong creativity and sense of curiosity, self-motivated
Influencing skills - ability to work across multiple teams, functions, and businesses
Strong written and verbal communication skills

Skills

Project management
Time-management
Creativity
Curiosity
Self-motivation
Influencing
Written communication
Verbal communication

Location

New York, New York, United States

Work Type

Full time

Experience Level

6-10 years

Education Level

Bachelor’s Degree in economics, finance, accounting, engineering, mathematics, statistics, business, computer science or related quantitative discipline

Salary/Compensations

$142,320.00 - $213,480.00

Benefits

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

About the Company

Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.
Our mission is to serve as a trusted partner to our clients by providing financial services that enable growth and economic progress.
We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
The role will be part of the US Consumer Cards, a market leader in the credit card industry.
US Consumer Cards maintains its leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs.
US Consumer Cards offers a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as partner credit cards with iconic industry leaders such as Costco, American Airlines and Best Buy.
These value propositions are supported by a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry-leading digital experiences.
Our mission is to win the hearts, minds and wallets of our consumers with high impact products and marketing.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.