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About the Role

This role offers an experienced Senior Pension Services professional the opportunity to join a high-performing team and make a significant impact. You will provide subject-matter expertise on UPP and participating universities' prior plans, act as a team lead for reconciling membership pension data, and report key measures to stakeholders. The role also involves supporting the transactions and payroll team and interacting with the Client Experience team.

Responsibilities

Deliver best-in-class service to members, participating employers, and universities.
Provide accurate and timely reporting to stakeholders regarding benefit and pension plan provisions.
Recommend improvements to pension administration.
Act as a primary contact for queries regarding member data, contribution data captures, and client experience.
Guide the team on delivering services within legislative timelines.
Act as the primary contact for UPP Staff members.
Exhibit ability to listen, negotiate, and communicate goals; share knowledge, experience, and responsibility with the team.
Become a subject-matter expert of UPP plan provisions.
Prepare and/or coordinate statutory reporting requirements, such as annual member statements, pension adjustments, and quarterly pension adjustment reversals.
Peer review transaction cases and payment streams.
Assess feasibility of workarounds for system-generated member calculations.
Monitor employer transactions, including the collection, recording, and reconciliation of contributions and data.
Ensure compliance with the pension plan text, legally prescribed timelines, and internal policies.
Ensure all data is accurate and comprehensive.
Ensure all benefit payments, including monthly pension payroll, are paid accurately and on time.
Remain current on pension benefit trends, practices, and procedures, and evaluate and recommend adjustments.
Undertake other projects and activities as assigned.

Requirements

Completed college diploma or university degree.
5+ years of strong data analytics experience in the pension or financial services industry.
3+ years of experience in a broad range of pension plans, including defined benefit, defined contribution, and hybrid plans.
Experience reading and interpreting pension plan texts and translating provisions for operational use.
Strong ability to self-diagnose member data issues correctly.
Strong oral and written communication skills.
Ability to communicate complex information clearly and at an appropriate level for members and employers.
Professional, client-focused approach to colleagues and assignments.
Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Ability to organize, set priorities, and work independently.

Skills

SQL
Data visualization (PowerBI/Domo)
Mail Merge
PowerAutomation
Excel VBA
Reporting best practices
CEBS or PPAC (asset)
Conflict resolution

Location

Downtown Toronto
Remote
Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior

Education Level

College diploma or university degree

Salary/Compensations

$70,800 to $95,800

Benefits

Defined benefit pension plan
Flexible hybrid work model
Paid time off – vacations, personal days and wellness days
Work remotely up to eight weeks/year
Comprehensive group benefits including medical, dental, vision, etc.
Extended paramedical and mental health service coverage
Health care and lifestyle spending accounts
Fertility treatments, paid parental leave, and gender affirmation coverage
Education Assistance program

About the Company

UPP is the first pension plan of its kind in Ontario’s university sector, serving over 46,000 members across six universities and nineteen sector organizations.
Purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.
Recognized as one of Greater Toronto’s Top Employers for 2026.
Progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.
Believes in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.
Culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R).
Believes diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.
Approaches investing through a long-term lens to generate and safeguard value.
Commitment to investing responsibly accounts for material risks that impact the investment portfolio to generate sufficient risk-adjusted returns to meet member pension needs.

Equal Opportunity

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.
Goal is to create a barrier-free experience for every candidate throughout the recruitment process.