Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This is an influential support role, working collaboratively with Village Managers to build capability and promote consistent, high-quality operations in our communities where older people can thrive.
Responsibilities
- Provide day-to-day operational guidance and coaching to Village Managers across the region
- Support villages to achieve occupancy, sales and financial targets
- Support the development of extra services, including food and beverage operations, that enhance the resident experience and respond to the evolving needs and expectations of our residents
- Promote compliance with the Retirement Villages Act, Residential Tenancies Act and internal safety systems
- Support the onboarding of new Village Managers and provide operational support by backfilling Village Manager roles during periods of leave
- Work with Marketing, Finance, Property, HR and Home & Community teams to support village performance
- Assist with asset management planning, preventative maintenance, budgets and capital works projects
- Represent Retirement Living as a subject matter expert at meetings, resident forums and conferences when required
Requirements
- Previous management experience in retirement living, hospitality or a similar operational environment
- Strong working knowledge of the NSW Retirement Villages Act
- Budget, financial management and asset management experience
- High level written and verbal communication, negotiation and stakeholder management skills
- Strong Microsoft Office skills and confidence working with systems
- Ability to work autonomously while building positive relationships across teams
- A results-focused, customer-focused and values-led approach
- Knowledge of Home Care Packages would be highly regarded
- Driver’s license
Skills
- Retirement village management
- Operational guidance
- Coaching
- Budget management
- Financial management
- Asset management
- Written communication
- Verbal communication
- Negotiation
- Stakeholder management
- Microsoft Office
- Systems operation
- Autonomous work
- Relationship building
- Results-focused approach
- Customer-focused approach
- Values-led approach
- Home Care Packages knowledge
- Driving
Location
- Macquarie Park
- Sydney Metro
- Illawarra
Work Type
- Full time
- Permanent
- Hybrid
Experience Level
- Experienced
Salary/Compensations
- Up to $18,550 tax free
Benefits
- 7 days extra leave
- Not-for-profit tax benefits
- Fitness Passport discounted gym benefits
- Long service leave after 5 years
About the Company
- Catholic Healthcare has been caring for older Australians for 30 years and has more than 6000 employees.
- Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
Equal Opportunity
- Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
- We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.