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About the Role

Transform IT operations by designing and deploying autonomous AI agents that proactively resolve user and system issues. The mission is to eliminate EUS operational tickets by building self-healing workflows that reduce manual intervention. Integrate AI solutions with SaaS platforms, ensuring security and compliance across the enterprise environment. Collaborate across IT and security teams to drive continuous improvement in automation and agent performance.

Responsibilities

• Develop agentic AI solutions
• Manage lifecycle workflows
• Utilize LLMs to enhance service delivery
• Contribute to the broader AI service ownership strategy, ensuring scalable and secure integrations

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field with 5+ years of experience, OR Master’s degree with 3+ years of experience
• 3+ years of experience in AI/ML engineering, IT automation, or SaaS development
• Experience in agentic AI frameworks, workflow automation, or intelligent IT service management
• Experience working with LLMs and integrating RAG pipelines into enterprise solutions
• Experience in one or more scripting/programming languages (e.g., Python, Java)
• Experience embedding security and compliance controls into AI or automation solutions
• Experience with IT operations, incident management, and ticketing systems
• Experience with Agile, DevOps, and CI/CD practices
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experience with AI/ML frameworks and multi-agent orchestration platforms
• Experience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interaction
• Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutions
• Familiarity with zero-trust and security monitoring in SaaS and IT environments
• Track record of reducing operational burden via automation or agentic AI
• Certifications in AI, cloud computing, or ITSM platforms
• Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs
• Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
• Strong collaboration skills with IT, security, and business stakeholders
• Ability to drive innovation and adoption of agentic automation at scale
• Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Skills

• AI/ML engineering
• IT automation
• SaaS development
• Agentic AI frameworks
• Workflow automation
• Intelligent IT service management
• LLMs
• RAG pipelines
• Python
• Java
• Security controls
• Compliance controls
• IT operations
• Incident management
• Ticketing systems
• Agile
• DevOps
• CI/CD practices
• Docker
• Kubernetes
• Multi-agent orchestration
• Front-end AI application development
• Chatbots
• Copilots
• Self-service portals
• Prompt engineering
• Cloud computing (AWS, Azure, GCP)
• SaaS integration patterns
• Zero-trust security
• Security monitoring

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 5+ years of experience (with Bachelor's)
• 3+ years of experience (with Master's)
• 3+ years of experience in AI/ML engineering, IT automation, or SaaS development

Education Level

• Bachelor’s degree in Computer Science, Engineering, or related field
• Master’s degree

Salary/Compensations

• California: $119,100.00 - $184,700.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $114,600.00 - $163,725.00 base salary

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

• Docusign brings agreements to life.
• Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
• With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
• Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
• It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
• We encourage great talent who bring a range of perspectives to apply for our open positions.
• Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
• We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.