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About the Role
Join our Sydney Airport team as a Casual Retail Service Consultant. This role is ideal for individuals who love helping people, thrive in a supportive team, and bring positive energy to customer interactions.
Responsibilities
- Deliver standout customer experiences with optimism, curiosity, and genuine care.
- Explain tech products and services in a simple, helpful, and accessible manner.
- Uncover customer needs and provide personalized solutions.
- Foster a warm, welcoming environment for customers and contribute to memorable experiences.
- Work collaboratively as part of a team.
Requirements
- Understand customer needs and deliver exceptional service.
- Assist customers with technology by simplifying explanations and guiding them to solutions.
- Listen empathetically, act with integrity, and provide practical solutions to challenges.
- Confidently handle difficult inquiries and resolve tricky situations with empathy and respect.
- Build strong team connections, support colleagues, and maintain a customer-first approach.
Skills
- Customer Service
- Tech Savvy
- Problem-Solving
- Communication
- Teamwork
- Empathy
Location
- Sydney Airport
Work Type
- Casual
- Retail
Experience Level
- Entry Level
Salary/Compensations
- $35 per hour plus super and applicable loadings
Benefits
- 25% off Optus products
- Exclusive discounts with retail partners
- Access to employee-led networks and diversity initiatives
- Free 24/7 access to counselling and support services
- Flexible rosters
About the Company
- Optus is one of Australia’s leading telecommunications providers, connecting over 11 million customers daily across mobile, broadband, and digital solutions.
- We value collaboration, accountability, integrity, and teamwork.
- We are committed to diversity, inclusion, and belonging.
Equal Opportunity
- Optus is committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
- We offer adjustments and accessibility support for the recruitment process upon request.