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About the Role

Alera Group's Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking an Account Manager Associate to support risk strategy, client service excellence, and operational accuracy.

Responsibilities

• Support Manufactured Housing clients with day-to-day service requests
• Issue certificates of insurance and identification cards accurately and efficiently
• Assist with new business and renewal policy issuance activities
• Order motor vehicle records and loss runs to support client and underwriting needs
• Complete renewal applications and assist with policy servicing activities
• Build positive relationships with clients and internal partners through responsive communication
• Process policy invoicing and related documentation
• Maintain accurate records and client information within agency systems
• Ensure quality, accuracy, and compliance in all client service transactions
• Support administrative and operational functions as needed
• Prioritize multiple tasks and meet deadlines in a fast-paced environment
• Contribute to a positive, service-focused team culture
• Support ongoing process improvement and operational efficiency initiatives
• Demonstrate a proactive approach to learning and professional development
• Collaborate with colleagues to ensure seamless client service delivery

Requirements

• Minimum of 2 years of experience in an insurance agency, carrier environment, or related field
• Strong organizational, communication, and time-management skills
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Ability to prioritize competing responsibilities while maintaining accuracy and attention to detail
• Active State Property & Casualty License (or ability to obtain within 6 months of hire)
• Ongoing continuing education to maintain active status

Skills

• Client-first mindset
• Attention to detail
• Accountability and follow-through
• Adaptability and flexibility
• Collaboration and relationship building
• Problem-solving and critical thinking

Location

• Syracuse, New York

Work Type

• Hybrid

Experience Level

• 2+ years of experience

Education Level

• College degree (Preferred)

Salary/Compensations

• $20.00 - $24.00 per hour
• Eligible for performance-based bonus

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• 401(k)
• Generous PTO
• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

About the Company

• Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business.
• We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services.
• With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.