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About the Role

Support risk strategy, client service excellence, and operational accuracy for Alera Group's Property & Casualty team, helping businesses protect their assets, manage risk, and plan confidently.

Responsibilities

• Support client service activities to meet client needs with exceptional service.
• Assist with new business and renewal processes, including support for assigned program business.
• Act as a liaison with account managers and carrier partners to support client service objectives.
• Ensure client requests, service needs, and follow-up items are handled accurately and timely.
• Support strong client and carrier relationships through responsive communication and reliable service.
• Maintain current knowledge and efficient use of client management systems for accurate documentation and workflow compliance.
• Manage correspondence in a timely manner, including email and client document management system activity.
• Support use of carrier websites for rating, billing, endorsements, retrieval of loss runs, and related service needs.
• Maintain accurate documentation and support orderly account records.
• Use CSR24 and other client service tools accurately to support service delivery.
• Demonstrate strong attention to detail, accuracy, organization, and follow-through in daily responsibilities.
• Seize training opportunities for personal and professional development.
• Support team success by building strong relationships and sharing knowledge, resources, and techniques.
• Contribute to a collaborative team environment through communication, teamwork, and accountability.
• Identify opportunities to improve service processes, client responsiveness, and operational consistency.

Requirements

• 1–2 years of experience in Property & Casualty Insurance.
• New York State Property & Casualty license.
• Experience supporting client service, account management, or insurance service activities.
• Strong verbal and written communication skills.
• Excellent organization, time management, and prioritization skills.
• Ability to shift focus and manage workload to meet time-sensitive deadlines.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office products.
• Ability to build relationships and collaborate effectively with internal teams and carrier partners.
• Active State Property & Casualty License.
• Ability to obtain required licensure within 6 months of hire.
• Ongoing continuing education to maintain active status.

Skills

• Client service
• Risk strategy
• Operational accuracy
• New business support
• Renewal process support
• Liaison
• Communication
• Client relationship management
• Carrier relationship management
• Client management systems
• Document management systems
• Microsoft Office
• Time management
• Prioritization
• Attention to detail
• Accuracy
• Organization
• Follow-through
• Collaboration
• Presentation skills

Location

• Syracuse, New York

Work Type

• Hybrid
• 3 or more days in office

Experience Level

• 1-2 years

Education Level

• Bachelor's degree (Preferred)

Salary/Compensations

• $25.00 – $32.45 per hour
• Eligible for performance-based bonus: Yes

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• 401(k)
• Generous PTO
• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

About the Company

• Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business.
• Passionate about clients’ success in Employee Benefits, Property and Casualty Insurance, and Financial Services.
• Commitment to collaboration allows for national resources combined with local service.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.