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About the Role

The Business Supervisor is the day-to-day client partnership lead, responsible for managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams. This role serves as the critical connection point between Business Leadership and Program Management, helping to create exceptional client experiences while enabling efficient delivery.

Responsibilities

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.
• Gain an understanding of the client’s business and relationship with the AACM along with the Owners + Operators structure.
• Pivot and be nimble, multi-tasking on a daily basis based on business needs.
• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Communications/Media, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Prepare clients for presentations and key decision-making moments.
• Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner.
• Anticipate client feedback and guide internal teams on effective responses.
• Support creative development by ensuring work remains aligned to client objectives and approved strategy.
• Ensure the team is building upon prior learnings and continuously improving upon work efforts.
• Proactively identify risks, ambiguities, or changing client needs before they become issues.
• Manage client expectations through transparent communication and thoughtful problem-solving.
• Resolve day-to-day challenges independently, escalating only when appropriate.
• Ensure alignment between what clients expect and what teams are prepared to deliver.
• Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
• Support Business Directors in strengthening client relationships and identifying opportunities for organic growth.
• Be solutions-oriented and resourceful as issues arise.
• Foster a collaborative, accountable, and positive team environment across disciplines.
• Model strong judgment, professionalism, and ownership in client-facing situations.
• Partner closely with Program Management to ensure alignment between client expectations and delivery plans.
• Support scope definition by helping clarify client objectives, priorities, and desired outcomes.
• Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
• Work collaboratively to ensure clients receive a seamless experience from strategy through execution.

Requirements

• 5+ years in advertising, marketing, consulting, or related client leadership roles.
• Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with cross-functional teams including Strategy, Creative, Comms/Media Planning, Production, and Program Management.
• Ability to balance multiple priorities while maintaining exceptional organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Strong understanding of integrated marketing communications, creative development, and client service best practices.
• Understanding of the role of Media in the overall process of a business.
• Familiar and comfortable interacting with internal and external media teams.

Skills

• Client Partnership
• Client Communication
• Strategic Thinking
• Problem-Solving
• Written Communication
• Verbal Communication
• Presentation Skills
• Cross-functional Collaboration
• Organization
• Attention to Detail
• Mentoring
• Teamwork
• Integrated Marketing Communications
• Creative Development
• Client Service
• Media Navigation

Location

• Brooklyn, NY

Work Type

• Hybrid
• 4 days in office
• 1 day remote

Experience Level

• 5+ years

Education Level

• Bachelor's degree in marketing, business, or a related field preferred

Salary/Compensations

• $83,000-100,000/ year

Benefits

• Bonus
• Stock options
• 401(k) match

About the Company

• Award-winning independent creative solutions company.
• Aspires to be the most culturally-influential company in the world.
• Helps ambitious brands harness the power of culture to solve their biggest challenges.
• Unique mix of experts in culture, technology, and storytelling.
• Entrepreneurial business, valuing resourcefulness and tenacity.
• UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters.
• UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth.
• Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future.
• Backed by Alphabet, Andreessen Horowitz, and Apple.