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About the Role

Assistant Managers support the Store Manager in all areas of store operations, including hiring, developing, and leading associates, ensuring optimal customer experiences, and maintaining brand standards. They are responsible for all primary duties when the Store Manager is not present.

Responsibilities

• Provide supervision and support for associates' daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty.
• Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
• Act as the main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates.
• Identify associate strengths and opportunities, and effectively address them through coaching or counseling.
• Hold the team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving concerns and keeping associates informed.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Ensure timely and accurate follow-through with Company directives, assignments, and projects.
• Ensure the store environment is safe at all times for associates and customers.
• Ensure all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are followed.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Skills

• Passionate Learner
• Flexible & Agile Adapter
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused Partner
• Results Driver
• Strategic Thinker
• Big Picture Thinker
• Problem Solver & Decision Maker

Experience Level

• 3+ years retail sales/customer service experience preferred
• 1+ year(s) prior management experience preferred

Education Level

• High School Diploma or equivalent

About the Company

• Sally Beauty is a company focused on retail sales and customer service.