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About the Role

This is a high-execution, AI-first role focused on delivering core HR services with speed, accuracy, and scale. You'll own a defined set of transactional and case-based HR work for your client groups, leverage AI-enabled workflows to handle volume efficiently, and contribute to the continuous improvement of how our team operates. You will be the operational expert who ensures employees and managers in your orgs get fast, high-quality HR support.

Responsibilities

Manage IC Performance Management cases end-to-end, including coaching managers through documentation and process requirements
Handle terminations & offboarding for Senior Manager and below within client groups
Triage, route, and resolve employee and manager queries via HR Help Desk
Process internal mobility transactions and coordination
Schedule, conduct, and surface themes from exit interviews
Manage HR inbox for assigned organizations
Operate AI-assisted workflows for case intake, documentation, and communications
Identify opportunities to reduce manual effort through automation and prompt-based tools
Contribute to shared templates, prompts, and workflows for team reuse

Requirements

3–5 years of experience in an HR Generalist role with direct ownership of performance management, employee relations, or HR case work
Demonstrated comfort using AI tools (e.g., ChatGPT, Claude, or similar) in day-to-day work
Experience managing high-volume, process-driven HR work without sacrificing quality or compliance
Strong written communication skills for drafting clear, professional documentation with minimal review
Applied knowledge of federal, state, and local employment law, with the ability to flag and escalate legal risk appropriately
Familiarity with HRIS platforms, ticketing systems, and HR tech tools
Process-oriented mindset with a focus on systematizing and improving repetitive work
Ability to flex across organizations and manage multiple cases simultaneously in a fast-paced environment

Skills

AI tools (e.g., ChatGPT, Claude, or similar)
Written communication
Federal, state, and local employment law
HRIS platforms
Ticketing systems
HR tech tools

Location

US-based

Work Type

Hybrid

Experience Level

3-5 years

Salary/Compensations

Tier 1: $96,000 - $125,000
Tier 2: $86,400 - $112,500

Benefits

Competitive salary
Benefits
Equity

About the Company

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com