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About the Role
This role is at the heart of change, helping to deliver transformational initiatives across customer, operations, and technology teams. You will ensure people are ready, supported, and equipped for new ways of working, partnering with stakeholders to assess impacts, build readiness, and drive adoption of new processes and systems. You will develop change strategies, engage teams, and embed sustainable outcomes for lasting value, making a visible impact on significant transformation initiatives.
Responsibilities
- Lead the planning and delivery of change activities across multiple initiatives, including impact assessments, change strategies, communication plans, and stakeholder engagement approaches.
- Partner with business leaders, SMEs, and delivery teams to drive business readiness, facilitate workshops, and ensure change activities are embedded into project and release plans.
- Lead learning and capability uplift initiatives that equip teams with the knowledge, tools, and confidence to adopt new ways of working.
- Monitor change progress, adoption, and outcomes, providing insights and recommendations that support successful transition into business-as-usual operations.
Requirements
- Proven experience delivering end-to-end change initiatives, from impact assessment and planning through to business readiness, adoption, and embedding sustainable outcomes.
- Experience supporting business readiness, learning, and capability initiatives, including the development of training materials and facilitation of workshops and change activities.
- Strong relationship-building and influencing skills, with the ability to engage stakeholders at all levels and translate business or technical concepts into clear, meaningful messages.
- Experience working within Agile, project, or transformation environments, coupled with a proactive mindset and passion for continuous improvement.
Skills
- Change management
- Impact assessment
- Change strategy development
- Communication planning
- Stakeholder engagement
- Business readiness
- Learning and capability development
- Workshop facilitation
- Agile methodologies
- Project management
- Transformation initiatives
- Relationship building
- Influencing
- Problem-solving
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- Seasoned Change Manager
- Experience delivering end-to-end change initiatives
- Experience supporting business readiness, learning, and capability initiatives
- Experience working within Agile, project or transformation environments
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Flexible work arrangements
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Opportunities to give back to the community through volunteering initiatives
About the Company
- Obsessed with becoming our customers' #1 banking partner for life.
- Committed to making Westpac the best place to work in the country.
Equal Opportunity
- We’re all about creating a supportive and inclusive community.
- We welcome everyone – no matter your age, gender, background, or abilities.
- We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
- If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.