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About the Role

As a Loan Funding and Settlement Processor I at Heritage Financial Credit Union, you'll play an essential role in ensuring loans are funded accurately, efficiently, and in compliance with regulatory requirements. Working closely with dealerships and lending professionals, you'll help create a smooth experience from approval to funding while making a meaningful impact on our members and business partners every day.

Responsibilities

Process and fund consumer and indirect loans in accordance with established procedures, regulatory requirements, and service level expectations.
Review dealer documentation and electronic contract packages for completeness, accuracy, and funding eligibility.
Verify all funding conditions have been satisfied prior to loan disbursement.
Process loan funding transactions through the loan origination system and core processing system.
Board new loans and members into applicable systems prior to funding.
Complete manual dealer funding transactions through online banking when required.
Calculate and communicate Perfection of Interest (POI) requirements to dealerships as necessary.
Upload insurance binders and required documentation to State National.
Prepare and mail Welcome Member packets following loan funding.
Perform quality control reviews of mailed and electronically contracted loan packages to ensure all required documentation has been received.
Cross-reference loan documentation with loan origination system data to verify accuracy and completeness.
Identify documentation deficiencies and ensure corrections are received before funding.
Scan funded loan packets into the document imaging system for retention.
Maintain complete and accurate loan files in accordance with record retention requirements.
Monitor and respond to dealer emails, loan origination system comments, and funding inquiries throughout the day.
Communicate funding delays and required documentation corrections to dealerships in a timely and professional manner.
Respond to dealer phone calls, emails, and internal inquiries regarding loan status and funding requirements.
Update underwriting e-tickets and loan comments with current funding information and documentation status.
Coordinate with loan officers, underwriters, dealerships, and other internal departments to resolve documentation and funding issues.
Perform additional duties as assigned.

Requirements

Two-year college degree preferred, plus two years of loan processing experience; or a comparable combination of education and experience.
Strong knowledge of lending operations, loan funding processes, settlement procedures and indirect lending workflows.
Ability to prepare executive level reporting and communicate operational performance effectively.
Knowledge of Lending regulations, compliance requirements, and operational risk practices.
1-3 years of loan processing, lending operations, financial services, or related experience preferred.
Experience with indirect lending or consumer loan funding is preferred.
Experience managing operational SLAs, KPIs, and performance reporting.
Experience developing and maintaining QC processes and operational controls.

Skills

Basic knowledge of consumer and indirect loan documentation and funding procedures.
Strong attention to detail with the ability to identify documentation discrepancies.
Excellent organizational and time management skills with the ability to prioritize multiple deadlines.
Strong written and verbal communication skills when working with dealerships and internal business partners.
Proficiency using loan origination systems, core banking systems, Microsoft Office applications, and document imaging software.
Ability to maintain confidentiality while handling sensitive financial information.
Ability to work independently while contributing effectively within a team environment.
Commitment to accuracy, quality, and providing exceptional member and dealer service.

Experience Level

1-3 years

Education Level

Two-year college degree preferred

Salary/Compensations

$20.79 - $25.99 per hour

Benefits

Paid Time Off & Paid Federal Holidays
Medical, Dental, Vision & Life Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
CareNet - benefits concierge service
401(k) with 5% Employer Match
Educational Assistance
Paid Time to Volunteer
HFCU Logo-wear

About the Company

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community.
We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.
Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive.
We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals.
We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Equal Opportunity

Employment at our Credit Union is based upon merit, ability, and qualifications.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.