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About the Role

The Administrative Assistant supports Bronx Family Network’s shelter operations by balancing essential administrative responsibilities with resident-centered recreational programming. This role helps ensure organized daily operations while contributing to a safe, welcoming, and supportive environment for residents and families.

Responsibilities

• Plan and coordinate recreational activities including arts, exercise, personal growth, and stress management programs.
• Engage with external and/or community organizations to secure resources like service linkages and field trip opportunities.
• Publicize events through the creation of flyers and newsletters, including the utilization of bulletin boards.
• Assist in obtaining and providing a daily headcount.
• Process new client intake forms and gather required documentation.
• Verify and escort clients to Social Services appointments.
• Ensure that the office runs smoothly while working collaboratively and maintain a positive work environment.
• Ensure all check requests, petty cash, and billing are completed accurately and submitted.
• Answer telephone, take messages, and direct calls to appropriate parties.
• Assist non-clerical staff with clerical work (i.e., data collection and data verification).
• Maintain monthly inventory log of items purchased, transferred, damaged, or discarded.
• Design and develop visuals within shelter space that promote cultural, seasonal, and/or programmatic themes.
• Foster a nurturing and welcoming environment for all residents including those with special needs.
• Monitor, assist, and escort families in all activities.
• Works collaboratively with Director of Operations (DO), Director of Social Services (DSS), and Program Director (PD) to provide crisis intervention in an emergency.
• Create, maintain, and distribute a monthly event calendar within the facility.
• Maintain and monitor activity logs and participation tracking.
• Collect and provide residents with clothing and personal items as needed.
• Attend and participate in staff meetings, committee meetings, conferences, and in-service training as required.
• Maintain and organize supporting documents such as receipts, invoices, or packing slips.
• Assist non-clerical staff when needed and provide general clerical support.
• Resolve issues with items purchased, vendors, and deliveries in a timely manner.
• Check and respond to work-related emails daily to ensure timely communication and awareness of important updates, assignments, and organizational notices.
• Report to, and meet with, the supervisor monthly.
• Complete program reports monthly or more frequently as required.
• Perform additional duties as assigned by the supervisor.

Requirements

• 1- 2 years of administrative experience working with individuals in homeless shelters or underserved populations.
• Demonstrate an ability to interact with clients of different races, ethnicities, ages, and sexual orientations in a multicultural environment.
• Demonstrate an ability to multi-task and work under pressure.

Skills

• Excellent interpersonal skills
• Computer proficiency
• Excellent writing skills
• Excellent verbal skills
• Proficiency in Microsoft Suite/ Office 365
• Proficiency in other standard business technology
• Bilingual- (Spanish / English) is preferred

Location

• Bronx, NY 10466

Work Type

• Full Time
• Up to 25% Travel

Experience Level

• Entry

Education Level

• High School Diploma or GED required
• Associate or bachelor’s degree from an accredited Institution

Salary/Compensations

• $24.00 - $24.03 Hourly

About the Company

• Bronx Family Network’s shelter operations