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About the Role

The Well-Being & Benefits Manager – Operations & Project Management is an integral part of Latham’s Well-Being & Benefits team. This role will be responsible for driving operational excellence, process governance, systems optimization, and project management across the Well-Being & Benefits department. This role will conduct comprehensive process audits and reviews of departmental workflows, procedures, and operational practices to identify opportunities for streamlining, standardization, efficiency, risk mitigation, automation, and improved service delivery. The role will recommend and implement operational controls to ensure accuracy, compliance, and service quality.

Responsibilities

Develop, formalize, maintain, and govern departmental standard operating procedures (SOPs), process workflows, templates, checklists, and operational documentation.
Establish and maintain process governance standards and review/refine key operational processes.
Serve as the department’s operational and technical advisor by evaluating existing and emerging systems, tools, and technologies.
Identify opportunities to improve efficiency, user experience, automation, reporting, knowledge management, and data integrity.
Partner with key stakeholders to assess, recommend, implement, and optimize technology solutions, platforms, and tools.
Identify opportunities to reduce manual processes through automation, enhanced system functionality, and improved data exchange.
Collaborate with internal and external partners to resolve data integration issues and implement continuous improvements.
Serve as the lead project manager for departmental initiatives and programs, ensuring projects are delivered on time, within scope, and in alignment with business objectives.
Develop and maintain project plans, timelines, schedules, stakeholder communications, implementation roadmaps, decision logs, and issue trackers.
Coordinate and project manage cross-functional initiatives, including market reviews, benchmarking studies, RFP processes, annual renewals, and implementation of well-being and benefits programs, services, technologies, and operational enhancements.
Partner with subject matter experts and department leadership to support planning, execution, stakeholder communication, and successful delivery of project objectives, as well as ad hoc departmental initiatives.
Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains.

Requirements

Exhibit advanced project management and program implementation experience, including the ability to sequence dependencies, manage multiple timelines, track deliverables, and drive projects to completion.
Possess strong process improvement, workflow redesign, and operational excellence skills, including experience developing SOPs, governance frameworks, and operational controls.
Demonstrate experience evaluating, implementing, and optimizing technology solutions, system integrations, data feeds, and business process automation.
A minimum of five (5) years of relevant experience in human resources operations, project management, process improvement.
A minimum of seven (7) years of cumulative experience.
Familiarity with benefits and insurance plans, preferably.

Location

New York

Work Type

Hybrid
In-office

Experience Level

MidSenior

Education Level

Bachelor's degree or equivalent; eleven (11) years of experience may be considered in lieu of a degree

Salary/Compensations

USD $170,000.00 - USD $185,000.00 /Yr.

Benefits

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year
PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff

About the Company

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy.
We are the market leaders in major financial and business centers around the world.
Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.
If you aspire to be the best, and work with the best, this is where you belong.

Equal Opportunity

Latham & Watkins is an equal opportunity employer.
The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.