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About the Role

Polk Street Animal Hospital is seeking a Client Service Representative to join their growing team in San Francisco. This role is crucial in setting the tone for client visits by creating a welcoming, organized, and compassionate experience for pets and their owners. The position offers opportunities for professional growth, including leading initiatives, supporting team development, shaping client service standards, and advancing into a supervisory role.

Responsibilities

Welcome clients and their pets with warmth, professionalism, and compassion
Serve as a primary point of contact for clients in person and by phone
Answer incoming calls and respond to client questions
Identify routine concerns and recognize situations that may require urgent attention
Schedule and coordinate appointments
Help prioritize scheduling needs and maintain an organized hospital calendar
Check clients and patients in and out
Enter and maintain accurate client, patient, and financial information
Prepare invoices and clearly explain charges to clients
Process payments accurately
Maintain complete and organized medical records
Document client communications clearly and thoroughly
Coordinate information between clients and the medical team
Communicate hospital policies, services, and next steps
Help manage client expectations during busy or stressful situations
Provide compassionate support to families whose pets need care
Support the daily flow and organization of the hospital
Assist with general administrative responsibilities
Maintain confidentiality of client and patient information
Contribute ideas that improve client service and hospital operations
Support teammates and help maintain a positive, efficient workplace

Requirements

One year of veterinary client service experience is preferred but not required
Previous customer service, reception, healthcare, or hospitality experience is helpful
Strong organizational and time-management skills
Excellent telephone and in-person communication abilities
A friendly, professional, and compassionate approach
The ability to remain calm and organized in a fast-paced environment
Strong attention to detail and accurate data-entry habits
Confidence managing multiple calls, appointments, and competing priorities
The ability to recognize potential emergencies and escalate concerns appropriately
Comfort discussing invoices, charges, services, and hospital policies with clients
Compassion for clients and an understanding of the stress families may experience when their pets need care
A positive attitude and willingness to work collaboratively
Strong problem-solving and client service skills
The confidence to take initiative and follow through on responsibilities
A self-motivated and enthusiastic work style
An interest in continued professional growth
Leadership potential and a willingness to support team development
Availability to work Saturdays as part of the regular schedule

Skills

Communication skills
Organizational skills
Time-management skills
Problem-solving skills
Client service skills
Data-entry skills
Leadership potential

Location

San Francisco

Work Type

Full-time
Four-day workweek

Experience Level

Based on experience and skill level

Salary/Compensations

$20–$28 per hour

Benefits

401(k) matching
Roth Retirement Savings Plan
Flexible spending options
529 Savings Plan
Tuition support
Referral bonuses
Medical insurance
Dental insurance
Vision insurance
Supplemental coverage
Up to three weeks of paid parental leave
Paid time off
Employee pet care benefits
Quarterly Team Rewards Bonus Program
Continuing education allowance
Uniform allowance
Professional development opportunities
Potential to advance into a supervisory role
Four-day workweek
Six paid holidays
Employee Assistance Program
Employee discounts
Free or discounted laboratory testing for employee pets
Pet discounts on veterinary services and products
Pet food discount program
Training and support in veterinary client service
Opportunities to lead initiatives and support team development
Opportunities to help shape hospital client service standards
Collaborative and supportive hospital culture
Meaningful work helping pets and their families
Healthy work-life balance

About the Company

Polk Street Animal Hospital has proudly served the community for five years and continues to help meet the increasing demand for high-quality veterinary care.
Located in the vibrant Polk Gulch neighborhood, our modern, state-of-the-art hospital has proudly served the community for five years and continues to help meet the increasing demand for high-quality veterinary care.

Equal Opportunity

Diversity, equity, inclusion, and belonging are core values at Polk Street Animal Hospital and Vetcor.
We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.
Every team member enriches our organization by bringing different experiences, perspectives, and ways of engaging with the world.
We are committed to creating a workplace where employees feel comfortable being their authentic selves, experience a genuine sense of belonging, and are empowered to reach their full potential.