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Responsible for selecting the best products for online shoppers and accurately fulfilling customer grocery orders.

Provides prompt, efficient, and friendly customer service.
Greets customers in a friendly manner.
Learns customer names and addresses them by name when possible.
Assists customers by escorting them to products, securing products, loading/unloading heavy items, and noting customer suggestions.
Answers telephone and emails promptly and provides friendly, helpful service.
Accurately selects groceries ordered online by customers.
Selects highest quality produce, meat, and other fresh products.
Selects, scans, and bags items from all temperature zones.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Tenders customer orders through POS and charges customer's credit card.
Places gathered orders in storage at proper temperature and retrieves them prior to customer arrival.
Ensures products maintain proper temperature throughout the entire process.
Carts and places orders in holding area for pick-up.
Lifts, carries, and loads groceries into customer vehicles.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Performs other job-related duties and special projects as required.

High school diploma or equivalent preferred.
Commitment to the Hy-Vee Mission and a willingness to promote the company values.
Ability to identify problems, develop and execute solutions.
Must possess the ability to substitute products for customers upon request and unavailability.
Well organized, able to multi-task, and work in a fast-paced environment.
Ability to work independently and complete daily workload with limited supervision.
Visual requirements include ability to see detail at near range with or without correction.
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
Must be able to perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.
Employment is contingent upon the successful completion of a pre-employment drug screen.

Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Aisles Online Shopper at Hy-Vee, Inc.

Aisles Online Shopper