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About the Role

The Media Delivery Operations team provides operational and procedural support for partner products, including system health monitoring, incident management, live and VOD streaming media orchestration, and cross-team communications. As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.

Responsibilities

• Serve as a subject matter and technical expert for supply chain operations
• Review audio/visual content against strict deadlines
• Coordinate with external partners to fix content to ensure deadlines are met
• Research and normalize metadata
• Create tracking tickets for assets that need remediation and follow them to completion
• Provide technical expertise for content issues with A/V, XML, and timed text
• Monitor the health of the encoding pipeline and provide technical and operational support
• Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
• Update documentation and train team members on procedures
• Provide ongoing status of the overall health of the ingest pipeline to senior staff
• Work with the larger coordinator team to ensure that assets finish the ingest pipeline, and content is reviewed and approved on time
• Provide technical support of the ingest pipeline and supply chain
• Troubleshoot and debug content issues and escalate as appropriate
• Handle special projects at the request of a manager

Requirements

• Minimum of 3 years of related work experience
• Bachelor’s degree
• Background in video or film is preferred
• Strong knowledge of video codecs and encoding
• Familiarity with video streaming, specifically HLS
• Understanding of closed captions and subtitles
• Understanding of XML and/or JSON structure
• Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
• Previous Experience supporting a VOD workflow or Digital Asset Management system
• Strong organizational skills, must be able to track large scale projects
• Strong multi-tasking abilities and attention to detail
• Strong communication skills
• Ability to work independently with minimal guidance
• Experience in Quality Control department
• Knowledge of Aspera or other advanced delivery systems
• Spanish language proficiency

Skills

• video codecs
• encoding
• video streaming
• HLS
• closed captions
• subtitles
• XML
• JSON
• Cable Labs
• Movie Labs
• VOD workflow
• Digital Asset Management system
• Aspera
• Spanish language

Location

• San Francisco, CA, USA

Work Type

• Full time

Experience Level

• Minimum of 3 years of related work experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $73,100 to $98,000 per year

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About the Company

• Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
• The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.
• We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.
• We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
• Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more.
• These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.