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About the Role
The Travel Partnerships and Advertising team helps partners, including hotels and vacation rentals, deliver excellent traveler and B2B experiences. This role leads a team of account managers, coaches partner consultations, and works across Expedia Group to turn partner insights into better marketplace outcomes.
Responsibilities
- Lead, coach, and develop a team of account managers through regular 1:1s, performance feedback, and ongoing career support.
- Enable your team to deliver high-quality partner consultations that use marketplace data and insights to improve booking conversion and grow bookings.
- Review monthly and quarterly business plans to help build, retain, and optimize vacation rental supply in targeted markets.
- Ensure your team meets or exceeds activity expectations while maintaining a high standard of partner engagement and accountability.
- Partner closely with Support, Product, Development, and other cross-functional teams to prioritize issues, resolve partner concerns, and improve the partner experience.
- Share partner feedback, product insights, and operational opportunities with senior leadership to help improve tools, reporting, and day-to-day practices.
Requirements
- Bachelor’s degree in business, hospitality, or a related field; or equivalent related professional experience.
- 6+ years of experience in customer success, account management, client services, or B2B sales.
- 3+ years of experience leading account management or customer success teams supporting e-commerce or B2B products.
- Proficient in English and can communicate clearly and effectively with partners, senior leaders, and cross-functional teams.
- Proficient in Microsoft Office, Salesforce, and Tableau, and use data to identify risks, opportunities, and performance trends.
- Knowledge of the vacation rental and hospitality industry.
- Experience building strong internal and external relationships.
- Experience leading continuous improvement across teams.
Skills
- Microsoft Office
- Salesforce
- Tableau
- Data analysis
- Account management
- Customer success
- B2B sales
- Leadership
- Coaching
- Partner consultations
- Business planning
- Partner engagement
- Cross-functional collaboration
- Communication
Location
- Austin
Work Type
- Flexible work model
Experience Level
- 6+ years of experience in customer success, account management, client services, or B2B sales
- 3+ years of experience leading account management or customer success teams
Education Level
- Bachelor’s degree in business, hospitality, or a related field; or equivalent related professional experience
Salary/Compensations
- $137,000.00 to $191,500.00
- Potential to increase pay up to $219,000.00 based on performance
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Employee Assistance Program
- Wellness reimbursement
- Travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
- Exciting travel perks
- Generous time-off
- Parental leave
About the Company
- Expedia Group brands power global travel for everyone, everywhere.
- We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
- Our diverse, vibrant, and welcoming community is essential in driving our success.
- Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
- Across our brands and business, we help travelers explore the world with confidence and ease.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.