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About the Role

The Content Strategist III role sits within the Partner Help team, responsible for equipping supply partners with the knowledge and self-serve content they need to succeed. This role owns the help experiences across Vrbo Dash and Expedia Partner Central (EPC), aiming to reduce partner friction and drive independent problem-solving.

Responsibilities

• Author, audit, and maintain accurate, clear, and actionable help and enablement content for supply partners across self-service platforms, ensuring content meets accessibility, inclusion, readability, and translation standards.
• Own the content strategy for the partner help space, developing frameworks, taxonomies, and structured approaches for scalable, findable, and reusable content.
• Design solutions that improve content systems, overcome technical constraints, and reduce content debt.
• Apply data analysis, content audits, gap analyses, partner feedback, and benchmarking to identify high-impact opportunities and prioritize improvements.
• Partner with product and research teams to initiate and measure content tests.
• Collaborate cross-functionally with Product, Marketing, Operations, and partner-facing teams to translate product changes, policy updates, and partner pain points into effective content solutions.
• Orchestrate consistent voice, tone, and structure across a complex portfolio of partner-facing content.
• Apply user-centered practices to drive content strategy.
• Contribute to content standards and style guidance for the team.
• Champion a strategic, impact-oriented approach to help content.
• Use facilitation and storytelling skills to communicate compelling rationale to stakeholders.
• Shape how content reduces partner friction and improves partner success at scale.

Requirements

• Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience.
• 5+ years of relevant professional experience in content strategy, UX writing, technical writing, or knowledge management.
• Demonstrated experience authoring and maintaining content for digital self-service environments such as help centers, knowledge bases, or product support platforms.
• Proficient in using data, content audits, and analytics to inform content decisions, identify gaps, and evaluate content performance against user and business outcomes.
• Proficient in communicating content strategy rationale to cross-functional stakeholders, actively seeking diverse feedback and tailoring communications for varied audiences.

Skills

• Content strategy
• UX writing
• Technical writing
• Knowledge management
• Data analysis
• Content audits
• Gap analysis
• Benchmarking
• Content frameworks
• Taxonomies
• Information architecture
• Content management systems
• Structured content models
• Salesforce Knowledge
• AEM
• Zendesk
• SharePoint
• Content automation
• AI-ready content structures
• Search optimization
• Facilitation
• Storytelling

Location

• Austin
• Chicago

Work Type

• Full-time

Experience Level

• 5+ years of relevant professional experience

Education Level

• Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience.

Salary/Compensations

• Austin: $137,500.00 - $192,500.00 (potential to $220,000.00)
• Chicago: $128,000.00 - $179,500.00 (potential to $205,000.00)

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

About the Company

• Expedia Group helps travelers explore the world with confidence and ease through its consumer brands (Expedia, Hotels.com, Vrbo), B2B travel business, and travel advertising offerings.
• Expedia Group B2B connects partners across the travel industry to its leading technology, supply, and services, powering smarter, faster, and more impactful travel solutions.
• The Supply organization is dedicated to helping partners thrive on the marketplace by providing tools, insights, and support to grow their business and optimize performance.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.