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About the Role

This role serves as a key leader responsible for operationalizing and advancing Model Risk Management (MRM), incident management, audit readiness, and operational risk management capabilities across Visa's fraud and risk product portfolio. The Director partners closely with Product, Data Science, Engineering, Risk, Compliance, Legal, Audit, and Model Risk Management (MRM) stakeholders to establish scalable governance frameworks, strengthen operational controls, support regulatory and audit obligations, and enhance organizational resilience. This individual will drive day-to-day execution while helping shape the future state of governance and risk management practices as AI technologies, analytical methodologies, and regulatory expectations continue to evolve.

Responsibilities

Partner with organizational leaders to implement and continuously enhance Model Risk Management (MRM) processes across the model lifecycle, including inventory management, validation coordination, ongoing monitoring, annual reviews, issue remediation, and governance reporting.
Lead the design, implementation, and ongoing maturation of a portfolio-wide incident management program for model, data, technology, and operational events, including classification standards, escalation protocols, response procedures, root-cause analysis, lessons learned, and executive reporting.
Drive operational risk management activities by establishing and maintaining risk assessments, controls, risk indicators, governance processes, and monitoring frameworks supporting AI, analytics, and fraud products.
Lead day-to-day execution of audit readiness programs, ensuring documentation, evidence, inventories, attestations, controls, and governance artifacts remain accurate, complete, and inspection-ready.
Manage issue remediation programs and coordinate timely resolution of audit findings, MRM observations, compliance gaps, control deficiencies, and operational risk issues.
Partner with Product, Data Science, Engineering, Risk, Compliance, Legal, and Audit teams to translate governance requirements into scalable operating procedures and repeatable processes.
Establish and maintain operational risk dashboards, key risk indicators (KRIs), and governance reporting that provide leadership visibility into risk posture, emerging issues, and remediation progress.
Identify and implement opportunities to automate governance, compliance, monitoring, attestation, and audit support activities to improve efficiency and reduce operational risk.
Coordinate governance activities across MRM, Data Governance, AI Governance, Product, and Client Support teams to promote consistency, transparency, and operational effectiveness.
Prepare and present executive-level updates on operational risk, incidents, audit readiness, MRM activities, remediation efforts, and governance initiatives.
Recruit, develop, and mentor high-performing teams focused on governance operations, risk management, operational resilience, and continuous improvement.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
12 or more years of work experience with a Bachelor’s Degree or 8–10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
Experience leading operational risk management, governance, audit, compliance, operational resilience, or model risk management programs within financial services, technology, or other highly regulated industries.
Experience designing and implementing governance frameworks, controls, policies, and operating procedures that support regulatory, audit, risk management, and business objectives.
Experience leading large-scale cross-functional initiatives involving Product, Engineering, Data Science, Risk, Compliance, Legal, Audit, and Operations teams.
Experience driving issue management, remediation, and control enhancement programs across complex organizational environments.
Experience leading operational incident response and escalation activities, including stakeholder communications, root cause analysis, corrective actions, and executive reporting.
Experience establishing operational monitoring, risk assessment, and escalation processes to identify, manage, and mitigate product, technology, data, or model-related risks.
Experience developing governance reporting, key risk indicators (KRIs), operational metrics, and executive dashboards to support informed decision-making and leadership oversight.
Experience working effectively within Agile frameworks and complex matrixed organizations, influencing outcomes across organizational boundaries.
Experience recruiting, developing, and leading high-performing teams while fostering a culture of accountability, continuous improvement, and operational excellence.
Strong analytical, problem-solving, and organizational skills with the ability to navigate ambiguity, evaluate risk, and drive effective execution.
Exceptional written and verbal communication skills, including experience presenting to senior leadership, governance forums, audit teams, regulators, and other key stakeholders.
Experience leveraging automation, workflow technologies, and process improvement methodologies to strengthen governance, improve operational effectiveness, and reduce risk.
Experience with Model Risk Management (MRM), model lifecycle governance, validation oversight, ongoing monitoring, issue remediation, and model inventory management.
Experience supporting AI/ML, analytics, fraud, risk, or data-driven products, including governance considerations associated with operating these solutions at scale.
Demonstrated experience designing, implementing, and maturing incident management and operational resilience programs, including severity classification frameworks, escalation protocols, governance processes, executive reporting, post-incident reviews, lessons-learned programs, and operational readiness assessments.
Demonstrated success leading audit readiness activities, regulatory examinations, risk assessments, and remediation of audit, compliance, or regulatory findings.
Experience establishing risk and performance monitoring frameworks, including key risk indicators (KRIs), operational health metrics, governance dashboards, and executive reporting.
Proven ability to recruit, develop, and lead high-performing teams while influencing senior stakeholders across business and technical functions.
Demonstrated ability to shape the future state of governance, operational resilience, and risk management practices in response to evolving AI technologies, including Agentic AI, Generative AI, large language models (LLMs), large transaction models (LTMs), and future analytical methodologies, ensuring the organization remains prepared to manage emerging risks while enabling innovation.

Skills

Model Risk Management (MRM)
Incident Management
Audit Readiness
Operational Risk Management
Governance Frameworks
AI Technologies
Generative AI
Large Language Models (LLMs)
Large Transaction Models (LTMs)
Agile Frameworks
Process Improvement
Automation
Data Science
Risk Management
Compliance
Product Development
Engineering
Legal
Audit
Client Support

Location

Work Type

Hybrid
Full-time

Experience Level

Director
10+ years
8+ years
3+ years
12+ years
8-10 years
6+ years

Education Level

Bachelor's Degree
Advanced Degree (e.g. Masters/ MBA/JD/MD)
PhD

Salary/Compensations

$173,100.00 - $276,800.00 USD per year

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Bonus
Equity

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.