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About the Role

A Shift Supervisor is a key leadership role focused on delivering exceptional hospitality and elevating the coffee experience while maintaining cafe standards and achieving business objectives. This role fosters a culture of continuous learning and improvement within the cafe team.

Responsibilities

• Contribute to sales growth initiatives and manage cafe expenditures.
• Support ongoing cafe operations and continuous improvement.
• Oversee service flow to ensure safety, cleanliness, quality, and efficiency.
• Execute operational duties including ordering, receiving, and inventory management.
• Follow Leader on Duty processes, including staff deployment and break management.
• Facilitate onboarding and training for new team members.
• Handle cash handling and daily deposits.
• Address guest concerns promptly.
• Report incidents of illness and injury.
• Provide guidance on new menu offerings and operational procedures.
• Lead efforts to achieve company-wide sustainability objectives.
• Prepare and serve beverages and food items to high-quality standards.
• Supervise high-performing team members.
• Act as a role model for team members, setting high standards and leading with Omotenashi.
• Foster a culture of curiosity and ongoing learning through tastings, cuppings, and training.
• Ensure compliance with company standards and safety protocols, providing constructive feedback.

Requirements

• Eligible to work in the United States and 18 years of age or older.

Skills

• Leadership
• Training and development
• Communication
• Feedback delivery
• Problem-solving
• Decision-making
• Empathy
• Passion for sustainability
• Barista skills
• Basic math skills
• Basic computer skills

Location

• United States

Work Type

• Full-time
• Onsite

Experience Level

• 6 months to 1 year of supervisory experience or experience in team leadership

Education Level

• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire

Salary/Compensations

• $19.50 per hour + tips averaging approximately $6-$9 dollars per shift hour

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

About the Company

• Blue Bottle's mission is to connect the world to delicious coffee, elevating the craft from seed to cup.
• The company strives to build a better tomorrow by investing in a sustainable future for its people, the company, and the planet.

Equal Opportunity

• Blue Bottle is an Equal Opportunity Employer.
• We value an open mind, dedication to work, and a collaborative spirit.
• We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications.
• We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.
• We comply with the ADA and provide reasonable accommodations.
• We provide reasonable religious accommodations.
• We will consider employment-qualified applicants with arrest and conviction records.
• We participate in E-Verify.