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About the Role

The Operations Manager is responsible for coordinating administrative operations, supporting compliance efforts, and facilitating collaboration across brokerage, People, and office management functions. This position oversees staff, manages workflow and logistics, and supports office initiatives and events.

Responsibilities

• Provide office and compliance management support to the office including Brokerage/Transactional, People/Staff, Local Management, Administrative, and Event Planning responsibilities.
• Prioritize and monitor workflows, solving issues and escalating to corporate departments when necessary.
• Hire, train, develop, and manage staff.
• Aid in the provision of a ‘concierge’ level of service to brokers.
• Onboard all classifications of personnel, including both employee and brokers, and care for ongoing employee and broker experiences.
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as necessary.
• Collaborate with sales management to effectively communicate and implement initiatives, policies, and procedures across departments and between offices.
• Manage facilities and coordinate logistics for office needs, including space planning, moves, remodels, and reorganizations, while serving as the primary liaison with Property Management.
• Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events.
• Work collaboratively with offices and departments across the division and firmwide.
• May perform other duties as assigned.

Requirements

• Three (3) years of experience in office and staff management.
• Experience-based knowledge of compliance and human resources functions.
• Staff supervisory experience.
• Strong Microsoft Office skills: Excel, Word, Outlook, and PowerPoint.
• Superior writing, editing, and proofreading skills.
• Budget, purchasing, or similar cost-efficient decision-making skills.
• Strong organizational, interpersonal, and communication skills.
• Collaborative, proactive, and approachable leadership style with a strong desire to manage and develop team members and maintain a positive and high-performing sales office environment.
• Ability to multi-task and accurately meet deadlines in a demanding environment.
• Quick learner with an interest in software and technology.
• Excellent attention to detail.
• Reliable, punctual, takes pride in owning responsibilities, contributes to a team, and leads by example.
• Real estate brokerage, legal, finance, and property management background preferred.
• Event planning experience preferred.
• Bachelor’s degree or equivalent professional education in a relevant field preferred.

Skills

• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Writing
• Editing
• Proofreading
• Budget management
• Purchasing
• Organizational skills
• Interpersonal skills
• Communication skills
• Leadership
• Team management
• Multi-tasking
• Attention to detail
• Software and technology interest

Experience Level

• 3 years of experience in office and staff management

Education Level

• Bachelor’s degree or equivalent professional education in a relevant field preferred

Salary/Compensations

• $75,000 – $83,000 per year
• Eligible for a discretionary performance-based bonus

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources

About the Company

• Founded in 1971, Marcus & Millichap (NYSE: MMI) is a premier commercial real estate brokerage firm specializing in investment sales, financing, research, and advisory services.
• With a national platform spanning 80+ offices across the U.S. and Canada, the firm completed over 8,800 transactions in 2025, with $50.8 billion in sales volume.
• Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service.

Equal Opportunity

• We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to qualified individuals with disabilities.
• Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.