Manager, Client Experience at Adelphi Group | San Francisco | Rezi

Manager, Client Experience at Adelphi Group

Manager, Client Experience

Adelphi Group · San Francisco

Today

Manager, Client Experience

Adelphi Group · San Francisco

7 hours ago
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About the Role

Weber Shandwick seeks a Manager, Client Experience for their West Technology practice to support influential tech brands and emerging disruptors. The role requires a passion for technology's impact on work and life, and an understanding of integrated communication strategies beyond traditional media relations.

Responsibilities

  • Serve as a key team member on multiple lines of business, managing projects and contributing to integrated communication strategies.
  • Provide daily client counsel and clear, strategic recommendations under the guidance of senior leaders.
  • Draft a wide range of media materials, including press releases, pitch notes, messaging documents, proposals, and bylined articles.
  • Execute integrated communications strategies for major technology campaigns, translating insights into compelling programs.
  • Bring to life compelling story ideas for clients, media, and influencers, specifically targeting business, technology, and enterprise press.
  • Source earned media results on behalf of the client by identifying appropriate contacts, writing persuasive pitches, and building media relationships.
  • Stay current on the dynamic media landscape and how and why tech stories travel.
  • Mentor junior team members, fostering a culture of curiosity, inclusivity, and high performance.
  • Serve as a key participant in client meetings and presentations, building trust and rapport.
  • Trend-spot across the technology category (especially AI, computing, and enterprise solutions) to identify new opportunities.

Requirements

  • 4-6 years of experience in the technology sector; agency experience is preferred.
  • Proven success leading projects from start to finish and working with integrated teams.
  • Ability to support the development of impactful earned media programs by uncovering and applying insights.
  • Deep understanding of how to engage media in ways that drive standout client outcomes, paired with strong media relationships.
  • Knowledge of AI, computing, and/or enterprise technology, with the ability to translate technical jargon into accessible, compelling stories.
  • Excellent oral and written communication skills.
  • A client-focused approach and the ability to build trust and rapport across all levels.
  • Strong relationship-building skills and the ability to work effectively within integrated teams.
  • A relentless pursuit of new and innovative ideas and strategies.
  • Ability to ask probing questions and anticipate client and team needs.
  • Sound business and professional ethics.

Skills

  • AI
  • Computing
  • Enterprise technology
  • Media relations
  • Social media
  • Influencer engagement
  • Owned content
  • Project management
  • Team management
  • Media relationships
  • Storytelling
  • Integrated communications
  • Client counsel
  • Strategic recommendations
  • Media materials drafting
  • Campaign execution
  • Trend spotting

Location

  • San Francisco

Work Type

  • Hybrid

Experience Level

  • 4-6 years

Education Level

  • Bachelor's degree in Communications, Journalism, or a related discipline

Salary/Compensations

  • 74,000-88,000

Benefits

  • Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

About the Company

  • Weber Shandwick is a leading global communications network.
  • Omnicom is committed to hiring and developing exceptional talent.
  • We strongly believe that celebrating what makes us different makes us better together.

Equal Opportunity

  • It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.