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About the Role

The Coordinator for Support Services develops and coordinates programming to support clients and staff within Family Services’ behavioral health program, ensuring seamless integration of Support Services. This role fosters internal and external partnerships to enhance service quality and accessibility, supervises program staff, and prepares the agency for future service integrations.

Responsibilities

• Coordinates and oversees the delivery of Health Home Care Management, SCN navigation, and peer support services.
• Acts as a liaison between the behavioral health program, external peer agencies, and internal teams.
• Engages stakeholders to develop strategies for integrating support services into the system of care.
• Assists in the planning and implementation of new service offerings, such as community health workers and internal peer services.
• Monitors service quality and adherence to program standards.
• Provides training and guidance to staff on service requirements, protocols, and best practices.
• Provides regular supervision, leadership, and support for Support Services staff.
• Collects and analyzes data, documentation, and program performance.
• Implements quality improvement principles to achieve goals.
• Participates in meetings and trainings relevant to program needs.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in social work, psychology, public health, or a related field (Master’s preferred).
• Knowledge of Health Home Care Management, SCN navigation, and peer support models.
• Proficiency in data collection, analysis, and quality improvement.
• Ability to meet agency and regulatory background check requirements.
• Experience coordinating or managing support services such as Health Home Care Management within behavioral health or healthcare settings.
• Reliable transportation needed for occasional travel.
• Ability to remain in a stationary position for extended periods.
• Ability to operate a computer and standard office equipment for prolonged periods.
• Ability to move throughout the office and between workspaces.
• Ability to occasionally lift and/or move items up to 5 pounds.
• Must be authorized to work in the United States without work sponsorship.

Skills

• Strong organizational skills
• Strong communication skills
• Strong interpersonal skills
• Ability to build effective partnerships with diverse stakeholders
• Understanding of and experience utilizing principles of change management
• Commitment to client-centered, culturally-responsive care

Location

• Hybrid work environment

Work Type

• Full-Time
• Hybrid

Education Level

• Bachelor's degree in social work, psychology, public health, or a related field
• Master's degree preferred

Salary/Compensations

• $62,000 - $65,000 annually

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

About the Company

• Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.
• Our Values: Compassion, Integrity, Hope, Diversity, Respect, Community, Justice, Quality.

Equal Opportunity

• Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.